Assistant Store Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Kapolei, HI, US 1 Attachments

6 days ago Requisition

Salary Range: $55,000.00 To $65,000.00 Annually

Assistant Store Manager (SM-1 Intermediate) _Job Description Updated: 8/14/2025 Page 1 of 3

Job Title:

Assistant Store Manager (SM-1 Intermediate) Status:
Exempt/Salary

Primary Job Function:
Under the direction of the Sr. Director of Operations and/or Operations Manager:
This position is considered an Intermediate Assistant Store Manager level. Supervision is relaxed on assignments of a routine and simple nature but is closer on assignments of a more difficult and complex nature. The goal for this incumbent is to learn and become proficient in all FOH/BOH and Management duties. Monitor store day-to-day operations and make corrections and repairs, as needed, follow up on Employee Counseling and Disciplinary Actions, and Hire and Terminate Staff.

Participate in staff training for in-store and other-store employees and monitor and correct staff training procedures. Participate in Staff Performance Reviews and be responsible for Store Staff Retention within a 90-day probational period.

• Maintain and ensure the restaurant complies with the respective federal and state OSHA and sanitation/food safety programs.
• Ensure implementation and ongoing operation of the restaurant’s safety/sanitation program and promptly correct all safety hazards.
• Consistently maintains a clean and organized restaurant, ensuring proper sanitation in its interior and exterior premises.
• Implements, updates, changes, and/or new materials, policies, and/or procedures set forth by management.
• Learn and become proficient in all FOH/BOH and Management duties.
• Monitor store day-to-day operations, make corrections and repairs, follow up on Employee Counseling and Disciplinary Actions, and Hire and Terminate Staff.
• Participate in staff training for in-store and other store employees and monitor and correct staff training procedures.
• Participate in Staff Performance Reviews and be responsible for Store Staff Retention.
• Communicate and regularly report to the operations team on all operational issues/service concerns - daily, monthly, and quarterly as needed/directed.
• Enforces all company policies and procedures.
  • Fully understands policies and procedures found in the employee handbook.
  • Administers final disciplinary actions and terminations; consults with the HR department about employee concerns.
• Ensures customer service standards are being trained, practiced, and enforced.
  • Monitor customer comment cards – reviews and shares information with staff.
  • Ask customers personally about their experiences during at least two shifts per week.
  • Manage customer complaints in regards to the location. Notify the Head Office with specific solutions for future prevention of problems and improvement.
• Interviews potential candidates and follows the hiring process guidelines. Ensures the candidate meets the criteria according to the job description.
• Oversees preparation/delegations of work schedules for FOH and BOH.
  • Sets job priorities at each shift with the assistance of FOH/BOH/Dual 5-6
  • Ensures that the BOH & FOH areas are always adequately staffed.
• Monitors /implements strategies to control costs for office supplies, utilities (water, electricity, and gas), and staff uniforms.
• Performs timely performance evaluations for all employees after the 90-day introductory period and annually after that.
• When operational, procedural, and documentation changes occur, lead the staff by your example; quickly adapt and encourage staff to accept and support the changes.
• Be constantly…