Food Runner

Position Title:

Food Runner

Reports to: Restaurant Manager, GM

Grade: 5/6

Mr. Hospitality is a fully integrated hospitality management group that conceptualizes, owns and operates restaurants and nightlife destinations. With 20 years of combined experience in the food and beverage industry, Mr. Hospitality has brought dining, art, fashion and entertainment to a new level of sophistication by fully understanding the U.S market.

The food runner serves in a key supporting role for the FOH and BOH staff, ensuring all food is served within a timely and efficient pace. The position also relays important information between management, FOH and kitchen staff. The food runner must possess strong communication skills, thrive in a fast‑paced environment, pay attention to detail and multi‑task effectively.

• Welcome each guest in a professional manner with a smile and friendly greeting.
• Vividly and accurately explain dishes to guests prior to food drop.
• Know the ingredients and preparation methods of all dishes, sauces and condiments to answer guest questions.
• Assist servers in coordinating food orders to guarantee timely and efficient delivery to guests.
• Refill water and periodically check on guests to assure all needs and orders are tended to promptly.
• Maintain high food safety and sanitation standards at all times.
• Assist in clearing tables without returning to the kitchen empty‑handed.
• Provide excellent customer service by always maintaining a professional and service‑oriented attitude.
• Support staff to ensure guests have a memorable experience.
• Respond effectively to guest inquiries and address them with the server or appropriate superior.
• Continuously strive to improve, acquire knowledge and assist where possible.

• Great verbal and written communication capabilities; must speak clear, high‑level English.
• Flexibility to work different shifts.
• Ability to work quickly and adapt to changing work modes and demands.
• Excellent customer service skills.
• Able to lift and carry up to 35 pounds.
• Able to walk or stand the entire shift.

• Must abide by brand standards pertaining to uniform requirements.
• All employees must maintain good personal hygiene; fingernails must be cut and clean.
• Personal appearance must be suitable for work at all times; must be clean‑shaven.
• Slip‑resistant black shoes.
• Maintain personal health and sanitation standards (wash hands when using the restroom).

• Be honest, trustworthy and respectful.
• Possess cultural awareness and sensitivity.
• Be flexible in regard to schedule.
• Demonstrate sound work ethics.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell.

Use of chemicals and electrical equipment.

Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and extreme heat (non‑weather). The noise level in the work environment is usually loud.

Mr. Hospitality Group LLC, 1111 SW 1 Ave LLC d/b/a Marion/Lafayette and 550 Washington Ave LLC d/b/a Queen Miami Beach provides equal employment opportunities to qualified individuals with disabilities, which includes providing reasonable accommodations as required by law. If you are in need of a reasonable accommodation, please notify management.

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