Project Director Marketing & Sales

Relocation Assistance JOB SUMMARYAs a Project Director Marketing & Sales II at Marriott Vacations Worldwide (MVW), you will be responsible for making meaningful moments for Owners, members, and guests. You will be responsible for the execution of sales and marketing strategies and tactics to achieve budgeted sales volume and cost as well as achieve customer and associate satisfaction. Ensure effective and efficient on-site coordination between sales and marketing groups.

Work with multiple stakeholders as needed to assist in the development and implementation of regional marketing strategies.

ESSENTIAL FUNCTIONS Job Specific Tasks Developing and Executing Strategy Contributes to the development of long-term function and strategy of the project.

Develops culture of excellence in all facets of project operation.

Develops and ensures sales and marketing management implements philosophy of tour efficiency and is profit driven (rather than strictly volume driven), while building strong team values.

Building Customer Base Work with marketing and management team to develop strategies for increasing qualified traffic for sales presentations.

Support development of self-generated business by working existing customer base and local community.

Evaluate and analyze the book of business for site/sales team to generate more sales, referrals, track escrows, etc.

Create and monitor the process of assigning Sales Executives to prospective owners/members.

Managing the Sales Experience Close sales as appropriate; be the second face for the customer.

Manage the sales floor to ensure guest tour flow is efficient and conducive to sales presentation discussions and purchase deliberations

Provide information and answer questions for guests regarding specific topics related to vacation ownership, seasonal travel and financing options.

Review and approve documentation for a sale.

Close deals with the signing of paperwork and notarizing contracts.

Handle any overflow from tour waves.

Support the presentation and ratification of contracts to new owners.

Greet guests and make initial introductions to front desk and/or Sales Executives.

Make sure all necessary materials are provided for sales executives so they can effectively perform their daily activities (e.g., brochures, vacation planners, and computers).General Business Management Implements and manages daily administrative procedures in compliance with company policy and practical business processes.

Forecasts and budgets annual sales targets.

Addresses personnel issues in compliance with company policy.

Ensures proper communications are maintained with all staff personnel or others associated with project operations. Standard review process participation.

Ensures Marketing and Sales departments work together to achieve project goals.

Managing Guest Experience Responsible for a positive guest tour experience.

Resolves any unresolved guest issues that have been escalated.

Monitors guest experience survey data and follow up with department leaders as appropriate.

Ensures Sales Gallery meets or exceeds all property standards.

Maintaining, Analyzing, & Communicating Key Reports Uses reports on individual and team production performance (e.g., Confirmations-Experiences per guest, volume-per-guest [VPG], close rate, employee satisfaction, Regional Customer Experience Report, Site Daily Flash) to evaluate overall project and team effectiveness.

Use market analyses (e.g., cost per tour, development plans, and marketing cost by channel and effort) to evaluate the effectiveness of various incentives and programs in order to determine which incentives and programs should be retained.

Monitors Budget versus Actual Results (BUVARS) across all departments (e.g., site, regional, and sales and marketing leadership) to evaluate department effectiveness.

Managing External Relationships Negotiates contracts and work with vendors.

May work directly with local Marriott Hotel General Managers and Area Vice President.

Managing & Developing the Marketing & Sales Workforce Develop future managers while implementing company directed self-development programs.

Coaches, manages and leads direct reports

Measures the performance of the marketing and sales departments against goals and holds them accountable.

Rewards and recognizes manager performance (e.g., way-to-go letters, personal bests).Motivates managers to increase production and performance

Observes and identifies direct report areas of strength and development opportunities (e.g., through…