Project Manager, IT Project Manager, Change Management

This role is ideal for a hands-on, client-focused professional who excels at leading end-to-end project delivery from scoping and planning to successful implementation and closure. You will manage implementations of ITSM, CRM, and COTS solutions while ensuring high-quality delivery, strong stakeholder satisfaction, and seamless collaboration with international clients.

Key Responsibilities
Define and manage project scope, goals, deliverables, timelines, and success criteria in collaboration with clients and internal stakeholders
Lead client-facing meetings including kick-offs, status updates, reviews, and steering sessions with clear, confident communication
Coordinate with cross-functional teams (Engineering, Product, Marketing, and Operations) to drive aligned execution
Proactively identify, manage, and mitigate project risks, dependencies, and issues
Ensure all deliverables meet quality standards and client expectations throughout the project lifecycle
Monitor project progress, manage change requests, and provide timely reporting to stakeholders

Required Qualifications
3–5 years of proven experience in Project Management, preferably in IT services or product implementations
Hands-on experience in implementing  ITSM  (e.g., Freshworks),  CRM , or other COTS products is highly desirable
Bachelor’s degree in Business, Management, Engineering, or a related field
Strong stakeholder management, leadership, communication, and interpersonal skills
Demonstrated ability to work effectively in a fast-paced, client-driven environment
PMP or equivalent certification is preferred
Flexibility to work in  European / US Morning time zones  (12:00 PM – 9:00 PM IST) for effective collaboration with global stakeholders