Senior Support Specialist

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Would you like to work in an international, innovative organization where we produce high-quality solutions and are constantly looking to enhance existing offerings? Are you eager to join a professional team and work directly with our customers? Then we have an interesting position in Grundfos for you.

The Senior Customer Sales Specialist supports strategic accounts by delivering world‑class customer service and sales support across multiple channels, including CRM support email, telephone, live chat, Teams, and Outlook. This role ensures a seamless experience for key accounts within the CBS performance unit, focusing on resolving complex inquiries and facilitating business transactions efficiently.

As the internal point of contact for accounts such as Texas Air Systems, the specialist provides a customized support level to foster long‑term relationships and drive business growth. The ideal candidate possesses a strong technical aptitude and strategic mindset, capable of identifying opportunities, crafting tailored solutions, and clearly articulating the value of Grundfos products and services.

This role reports to the USA CSSC Front Line Manager and operates out of our Brookshire, TX office on a hybrid basis. Relocation for this position cannot be supported; qualified candidates must have authorization to work in the USA without sponsorship.

• Deliver value‑added selling to designated key accounts by positioning Grundfos as a comprehensive solutions provider.
• Organize and lead tailored onboarding and training sessions for key account employees and clients, including customized sales and support presentations.
• Provide primary support for escalated inquiries related to quotes, orders, complaints, and the Order‑to‑Delivery process.
• Develop and execute strategic account plans to drive sales growth and meet revenue targets, while providing regular status updates.
• Build and maintain long‑term, trust‑based relationships with key accounts to understand and fulfill their evolving needs.
• Promote and guide customers in using Grundfos digital self‑service tools such as GPC, MyGrundfos, and Extranet.
• Manage complex order fulfillment tasks, including manual and electronic orders, supply chain coordination, and proactive issue resolution.
• Handle customer order changes, shipment consolidation, and support for returns and complaints, ensuring smooth communication with Sales, Finance, and Supply Chain teams.
• Demonstrate accountability for both personal and team performance, consistently striving to exceed customer expectations.

• Associate or bachelor’s degree or equivalent work experience (minimum 5 years).
• In‑depth knowledge of Customer Services, relevant administrative experience, organizational skills, and accountability with the customer.
• Knowledge of business structure, products and key market needs to create a successful customer‑centric experience.
• Subject‑matter expert within Customer Service software, databases and SAP CRM/SD/MM.
• Current with relevant technology and trends and applications.
• Proficiency in MS Office applications.
• Good communication and networking skills with the ability to build strong and trusting relationships with internal and external stakeholders.
• Excellent written and spoken English.
• The ability to operate out of the Brookshire, Texas facility in a hybrid function.

Salary range: $61,000 to $92,000. Individual pay will be determined based on market location and the candidate’s profile. The range is one component of Grundfos’s total compensation and benefits package.

Here at Grundfos it’s our mission to enable you to develop and fulfil your aspirations, both career and personal. We are guided by our six core values, and you'll find that your fresh ideas will be welcomed and make a difference in everything from local to global projects. You’ll encounter colleagues from all over the world as part of your daily work, broadening cultural horizons.

• 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days (accrued prorated).
• Competitive…