Specialist, Business, Data Analyst

Overview

Salary: $50,000/year

Title
:
Performance Specialist

Classification
:
Non-Exempt

Scope of Position
:
The Performance Specialist will receive guidance and direction from the Performance Manager and Area Managers and any newly designated special projects and/or special initiatives under Performance and Tracking. The Performance Specialist supports Workforce Solutions operations by ensuring the accuracy, consistency, and integrity of program data across all service lines. This role plays a critical part in maintaining compliance, generating performance insights, and supporting data-informed decision-making.

• Enter, review, and validate customer records, case notes, and service data in internal systems
• Perform cross-system audits to ensure data accuracy and resolve discrepancies
• Develop and run system queries to support program operations and performance tracking
• Generate data reports and dashboards to support internal reviews and program analysis
• Support compliance monitoring efforts by preparing documentation and assisting with corrective actions
• Collaborate with program and operations teams to improve data collection processes and protocols
• Ensure data governance standards are upheld in alignment with board and regulatory requirements
• Leverage technology tools to streamline documentation, reduce errors, and improve reporting efficiency
• Other opportunities as available

Education and Experience Requirements
:

• Bachelor’s degree in business administration, public administration, information systems, data management, or a related field; OR equivalent combination of education and relevant experience
• At least 2 years of experience in data entry, reporting, auditing, or performance tracking
• Proficiency with Microsoft Excel and other data management tools
• Strong attention to detail and accuracy in handling data
• Ability to analyze information, identify discrepancies, and resolve issues
• Strong written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Commitment to confidentiality, compliance, and data integrity
• Must have reliable transportation to and from the worksite and other required locations