Project Manager, Client Relationship Management, Business Development

Job Details:

Job Location:

Houston Projects Branch - Katy, TX 77494, Looking to start an exciting new career? City Electric Supply (CES) offers excellent career opportunities for people who are friendly and passionate about providing incredible customer service. Benefits include medical, dental, and vision insurance, 401K, paid time off, and internal growth opportunities.

CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.

Our vision is to add 30-35 branches a year, while staying true to our Company values.

The Project Manager is focused on growing and expanding City Electric Supply’s presence with Strategic and National customers. The candidate will be working to identify and develop customers located throughout the US utilizing CES’s 550+ US branches and 5 distributions centers. In this fast-paced position, the ideal candidate will need to be professional, well organized, able to solve problems, and willing to go above and beyond to ensure the customer is satisfied with the services, solutions, and products supplied.

The candidate will work directly with stakeholders to develop customer-focused solutions enabling us to provide superior service and win business. The Strategic Accounts Groups is a centralized resource and point of contact for stakeholders enabling us to develop “outside the box” solutions and to leverage our existing nationwide branch network and distribution centers.

• Coordinates, participates, and manages all project management documentation internally and externally.
• Take-offs and product training to acquire industry knowledge.
• Assists lead project manager with clientele support, including but not limited to construction & project schedules, inventory management, and communication internally & externally.
• Process, expedites & follow through with orders for clients.
• Monitors project execution from shipment to warranties, coordinates issues with damages, missing products & delivery service failures.
• Processes RGA/RMA, Credit Memos, Freight Claims, Pick-Up, Storage and any other affiliated tasks associated with post shipment.
• Works with shipping companies, manufacturers and jobsites for freight issues & special delivery requirements.
• Warranty support between manufacturer and clientele.
• Prepares and distributes weekly expediting reports.
• Coordinate any additional materials needed.
• Provides O&M manual for all projects, listing warranties for all products provided.
• Assist with quotations, inside sales and new business development.
• Summary & Consolidating billing for projects, based on customers’ requirements.
• Acts as team lead on small projects.
• Ability to develop and maintain positive relations with customers, coworkers, and supervisors.
• Ability to multi-task and to work effectively in a fast-paced environment.
• Demonstrates critical thinking and problem-solving skills.

• Lighting and/or Gear estimating experience is preferred.
• 1-2 years customer service experience - preferred electrical/lighting industry.

• A proactive self-starter with the ability to succeed with minimal guidance.
• Ability to interact and communicate effectively with internal and external clients.
• Excellent organizational skills with an emphasis on priorities and goal setting.
• Ability to work in a fast-paced environment and…