Consumer Support Representative

Job Overview

As a Customer Support Representative at Ledge, you will be the frontline ambassador, embodying our commitment to exceptional service and customer satisfaction. Your primary responsibility will be to engage with customers via phone, email, and live chat, resolving inquiries, troubleshooting issues, and providing product or service information. You will play a crucial role in fostering positive relationships with our clientele, ensuring their needs are met promptly and professionally.

Additionally, you will collaborate closely with internal teams to escalate complex issues and contribute to continuous improvement initiatives aimed at enhancing the overall customer experience. This role offers an exciting opportunity to make a meaningful impact and grow within a dynamic and supportive team environment. At Ledge, your career isn’t just a job – it’s a journey of continuous elevation and achievement.

• 1-3 years’ experience working the front lines of customer service (well-known/reputable brands, a plus.)
• Highly skilled in using different computers/programs/software/platforms
• Working knowledge of customer service platforms, especially in call centers, social media, direct messaging, and email (Net Suite, Google Business, Intermedia, a plus.)
• Extenuate positive energy
• Comfortable working on a team
• Proven ability to drive results
• Relentless in the pursuit of exceeding goals and setting higher standards
• Proven experience in customer services avenues
• Enthusiastic team player with a strong drive to create a positive work environment
• Excellent verbal and written communication skills

At Ledge, we value diversity and inclusion and are committed to providing equal employment opportunities to all individuals. We offer a competitive salary, benefits package, and the opportunity to work with a dynamic team in a positive and supportive work environment.

$40,000 - $45,000