Customer Service Associate Iii

CUSTOMER SERVICE ASSOCIATE III at TE Connectivity

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Provide extraordinary customer service consistent with TE’s values. The purpose of this role is to interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions.

This is an ITAR sensitive facility. Consequently, only U.S. Persons are eligible. Further, in compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

• To interface on a day to day basis with inbound customer requests, redirecting as required
• Process request for quotations and proactively provide communication to customers
• Quote / order processing within the company ERP systems
• Carry out contract reviews on quotes & orders
• Progress / expedite orders as requested
• Process customer returns and cancelations
• Investigate credit and debit requests and queries to issue credit/debit as necessary
• Participate in team meetings to discuss OTD, backlog and other general support issues
• Assist with data collection and entry for reporting purposes
• Working with external services to give a full customer service experience (Legal/Compliance etc)

• Excellent interpersonal skills
• An excellent telephone manner
• Good understanding of Word, Excel and Outlook
• Be flexible and able to work under pressure to tight deadlines
• Ability to communicate with customers and people at all levels of the organization
• Able to work from own initiative but also instrumentally as part of a team
• 5-7 years of experience in a comparable industrial Customer Service / Sales environment
• Have an organized / methodical way of working with a keen eye for attention to detail
• Demonstrate experience of handling customers and working in a highly customer orientated environment
• Working knowledge of ERP systems
• Exposure to Defense and Oil & Gas industry desirable but not essential

US Citizen

High School Diploma

Values:
Integrity, Accountability, Inclusion, Innovation, Teamwork

Associate

Full-time

Customer Service

Industries:
Appliances, Electrical, and Electronics Manufacturing

• Competitive base salary commensurate with experience: $42,500 - $63,800 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at , and all email communications from our recruitment team will come only from actual email addresses ending in  If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.