CSSC Front Line Representative

Apply for the CSSC Front Line Representative role at GRUNDFOS in Brookshire, TX. You’ll join an innovative, international organization dedicated to delivering high‑quality solutions that meet and exceed customer expectations.

The CSSC (Customer Sales & Support Center) Front Line Representative supports the team in providing innovative solutions for our Commercial Buildings Services (CBS) unit. This hybrid role reports to the CSSC Front Line Manager and involves communications via CRM support email, telephone, live chat, Microsoft Teams, and Outlook. The ideal candidate is warm, optimistic, empathetic, hardworking, self‑aware, and integrity‑driven, with technical aptitude and a sense of urgency.

Relocation for this position is not supported. Qualified candidates must have authorization to work in the USA without sponsorship.

• Provide primary support for inquiries from internal and external customers regarding Grundfos extranet, SAP, Grundfos Product Center, and other order support tools.
• Act as the primary contact to provide solutions for customer needs.
• Handle requests from customers who have submitted a sales order at risk of being late.
• Manage emails, chats, and phone calls from customers.
• Process complex orders to completion.
• Resolve escalated customer order complaints.
• Resolve customer billing disputes (RMA, credits, etc.).
• Record and collect customer interaction details, comments, and complaints in the CRM system.
• Coordinate with other functional departments, such as operations and logistics, to meet customer expectations.
• Support data entry and customer service representative team members with training, reporting, problem solving, and daily needs.
• Provide subject‑matter expert support related to order management across all Grundfos areas.

• Associate degree or three to five years of related customer service experience.
• Previous customer service experience in the pump industry or a similar field is preferred, but not mandatory.
• Ability to communicate formally and informally in written and oral formats to the appropriate audience.
• Willingness to share information, advice, and suggestions to help others succeed.
• Business writing skills, including accuracy in spelling, punctuation, and grammar.
• Proven experience anticipating customer future needs.
• Able to develop and maintain strong relationships with customers.
• Preferred knowledge of SAP (S/4 HANA) SD Module, Order‑to‑Cash, CRM, and Lotus Notes or similar applications.
• Ability to operate out of the Brookshire, Texas facility in a hybrid function.

Relocation for this position cannot be supported, and qualified candidates must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. Sponsorship is not available for applicants for US work visa status for this opportunity.

The annual pay for this position ranges from $51,000‑$76,000. Actual pay will depend on skill set, experience, and location.

At Grundfos, our mission is to help you develop and fulfill your aspirations—both career and personal. You’ll work with colleagues worldwide, supported by our six core values, and enjoy the following benefits:

• 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days (accrued prorated).
• Competitive medical, dental, and vision plans; 401(k) match program.
• Annual bonuses, parental support, internal wellbeing consultants and programs, engaging team building.
• Diverse, inclusive environment with employee‑led forums for safe connection and open sharing.
• Long‑term career development with regular dialogue, continuous learning, and development opportunities.

If this job sounds interesting, please send your resume and cover letter by clicking Apply
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Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoffs, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodation is available for applicants with disabilities.