Front Desk Coordinator; Assistant Manager Track

Full-Time | On-Site | Starting at $15/hour

• 2+ years of customer service experience required
• 1+ year of EMR experience preferred — willing to train the right candidate
• 1+ year of insurance verification experience preferred
• 2+ years of aesthetics experience preferred — willing to train the right candidate
• Excellent communication and organizational skills
• Strong conflict-resolution and problem-solving abilities
• Professional, polished, and team-oriented
• Dependable with strong attention to detail
• Ability to multitask effectively in a fast-paced clinical environment
• Comfortable learning new systems, workflows, and procedures
• Ability to communicate professionally with patients, providers, and team members

• Welcome patients and create a warm, professional front-desk experience
• Manage patient check-in and check-out
• Schedule, confirm, reschedule, and coordinate patient appointments accurately
• Answer incoming calls and patient messages professionally
• Maintain accurate patient and appointment information
• Assist with insurance verification and related front-office processes as assigned
• Process payments and support accurate checkout procedures
• Communicate effectively with patients, providers, clinical staff, and management
• Help maintain an organized and efficient patient schedule
• Follow up appropriately on cancellations, scheduling needs, and open appointments
• Address patient questions and concerns professionally
• Use strong conflict-resolution and problem-solving skills when challenges arise
• Escalate clinical or management matters appropriately
• Follow established front-desk procedures, workflows, and practice standards
• Learn and effectively use the practice's EMR and other operating systems
• Support the team in delivering a consistent, exceptional patient experience

• Employee discount
• Growth opportunities in wellness & aesthetics
• Supportive team environment

Starting rate: $15/hour.

Final placement within the compensation range will depend on the candidate's skills and experience and will be reviewed once the employee meets the established evaluation criteria.

We value team members who demonstrate reliability, professionalism, initiative, strong patient service, and the ability to take on greater responsibility as they grow within the organization.

If you love working with people and are passionate about delivering exceptional patient experiences, we'd love to meet you.