Part-Time PC Technician II Job Katy area,Texas USA,IT/Tech

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

One LSC
Student Focused
Own It
Foster Belonging
Cultivate Community
Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-Cypress Center

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

LSC-Cypress Center, a satellite center of LSC-CyFair, is located at Clay and Fry roads. The center provides core academic courses and transitional education courses and houses more than 15,000 square feet of workforce space with industrial labs for the workforce programs including:
Drafting, Engineering Technology, Geographic Information Systems, Machining and Welding.

Location address is 19710 Clay Road, Katy, TX 77449.

Job Description Purpose and Scope:

The Technician II supports and maintains computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The Technician II troubleshoots problem areas in a timely and accurate fashion and provides end user training and assistance where required.

Essential Job Functions:

Work with end users to identify and deliver required PC services

Act as a liaison and provide training and support to end users and staff on computer operations and other issues

Install, configure, test, maintain, monitor, and troubleshoot level I & II end user workstation hardware, networked peripheral devices, and networking hardware products

Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products

Perform on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed

Receive and respond to incoming calls, texts and/or e-mails regarding PC and/or hardware problems

Help maintain an inventory of all monitors, keyboards, printers, scanners, and other peripheral equipment

Document instances of hardware failure, repair, installation, and removal

Construct, install and test customized configurations based on various platforms and operating systems

Perform PC hardware and peripheral equipment improvements, upgrades, and repairs

Maintain up-to-date knowledge of hardware and equipment contracts

Responsible for other reasonable related duties as assigned

Knowledge, Skills and Abilities:

Excellent technical knowledge of network and PC Hardware
Detailed understanding of Windows, Mac, and Unix operating systems and/or AV systems as required
Ability to operate tools, components and peripheral accessories
Ability to read and understand technical manuals, procedural documentation and OEM guides
Background of strong customer service orientation
Strong written and oral communication skills
Self-motivated and directed
Keen attention to detail
Skilled at explaining technical subjects to non- technical as well as technical customers
Has expertise in principles and concepts underlying an area of IT
Current and proficient in any new concepts or practices in own IT discipline, and applies that knowledge to the current work
Has in-depth understanding of the different aspects of the…


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