Operations Support Engineer
Listed on 2026-10-04
-
IT/Tech
IT Support, Technical Support, Systems Administrator
Operations Support Engineer
- Genesis Industrial
- Katy, TX
- Added 09/29/26
The Extreme Command Specialist role is tasked with direct technical support of ongoing rental and sales activity. This support may involve direct customer support or structuring information regarding this activity so that it can be utilized by other support functions within the Extreme organization.
Reporting StructureThe Command Specialist reports to the Command Team Lead.
Essential Responsibilities and Duties- Provide direct support to clients running Extreme equipment in the field
- Escalate issues to the proper technical role within the Extreme organization as necessary
- Catalog information from equipment activity and issues in the appropriate SLB business systems
- Consolidate information regularly to update the Extreme organization on ongoing field activity
- Min 2 year technical degree required
- 3-5 years of direct field experience in a directional drilling/MWD service business in North America Land
- Working knowledge of XEM, xBolt, and other Extreme or SLB MWD systems ideal
- Familiarity with rotary steerable systems
- Familiarity with MS Excel, PowerBI, and other basic data analysis tools
- Comfortable talking directly with customers
- Recent MWD experience, specifically electromagnetic (EM) telemetry (within the last 3-5 years).
- Strong computer literacy (Excel, PowerBI).
- Prior SLB/Extreme experience, with XEM/xBolt experience.
Extreme Drilling Sales and Rental supports a fleet of drilling equipment operated by external directional drilling service companies. The Command Center is a primary point of contact for field operators of this equipment in the field. Command provides technical support for issues and escalates problems systematically within the organization. Command also processes and catalogs field data, making it available to the Extreme organization on a continual basis.
The Command Specialist role performs shifts that take responsibility for this 24/7 support role on a rotating schedule alongside others in the organization.
This is a key customer point of contact that must be comfortable discussing problems remotely. Problem solving and communication skills are keys to success.
Work EnvironmentOffice-based role in Katy, TX
Shift / HoursMonday-Friday, 8:00 AM - 5:00 PM
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).