Training Manager

Inframark Katy CMS, 2002 West Grand Parkway North, Suite 100, Katy, Texas, United States of America

Posted Monday, December 22, 2025 at 5:00 AM

Join Inframark's Community Management Services Team!

At Inframark Community Management Services, you’re not just starting a job — you’re building a career. We serve hundreds of master-planned communities and districts with top-tier support, and we invest just as much in our employees. Join a dynamic, innovative team where your growth and success matter.
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Why Work for Inframark?

Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan.

The Training Manager is responsible for designing, implementing, and managing all training and onboarding programs for the HOA Community Management division. This includes new hire orientation, continuing education for all Community Managers, and quality assurance initiatives. The role ensures consistent delivery of high-quality training aligned with company standards, regulatory requirements, and strategic objectives. The Training Manager will report directly to the Vice President of Community Management and collaborate with leadership and cross-functional teams to drive improvements in efficiency, productivity, and quality.

• Design and implement training and quality assurance programs for CMS operations staff.
• Oversee new-hire orientation, product/service training, and software application training.
• Manage onboarding processes, including hardware/software setup for new employees.
• Develop and deliver continuing education modules; ensure compliance with CAM/LCAM certification requirements.
• Schedule training sessions and maintain the training calendar.
• Implement performance tracking metrics and provide monthly reports.
• Collaborate with department heads, HR, and Health & Safety for training initiatives.
• Evaluate training effectiveness through testing, observation, and feedback; update programs as needed.
• Provide coaching, technical direction, and ongoing development opportunities.
• Establish processes and tools to monitor staff performance and service improvements.
• Maintain awareness of training trends, developments, and best practices.
• Draw individualized training and development plans based on needs assessments and career paths.
• Ensure project/department milestones and budget adherence.
• Other duties as assigned.

• 90% of new hires complete onboarding within 30 days.
• 100% annual completion of continuing education.
• Reduce onboarding time by 20%.

Bachelor’s degree in business, Education, or related field (Master’s preferred). 7–10+ years of experience in training and development, preferably in property management. Knowledge of CAM/LCAM certification requirements.

• Advanced proficiency with Microsoft Office, LMS, and e-learning tools.
• Ability to work with basic office equipment & phone systems.
• Ability to work with numbers, including calculations.
• Ability to type 35 WPM, including alpha-numeric keys & 10-key machine.

• Communicates clearly & professionally.
• Contributes to a positive internal & external customer experience.
• Maintains composure in challenging situations.
• Collaborate with others.
• Asks for constructive feedback.
• Promotes a culture of diversity, respect & accountability.
• Challenges others through productive discussion.

• Pay attention to detail.
• Thinks ‘big picture’ when assessing problems/opportunities.
• Develop innovative & creative solutions.

• Follows all company policies & SOPs.
• Delegates, prioritizes & manages the work of others.
• Manages cost, quality & expedience.

• Motivates & empowers others.
• Acts in accordance with company vision, mission & values.
• Takes…