Domestic Distribution Account Manager

Description

JOB TITLE:

Domestic Distribution Account Manager

EMPLOYER:

American Omni Trading, LLC. DEPARTMENT:
Warehouse Operations

SUMMARY:

The Domestic Distribution Account Manager oversees daily 3PL distribution operations, manages partner relationships, and drives process improvements to ensure efficient, reliable service. This role collaborates across teams to support strong performance and scalable growth.

DUTIES AND RESPONSIBILITIES:

• Manage performance, relationships, and financials with 3PLs, custom brokers, warehouse providers, carriers, freight forwarders, etc., including leading regular operations reviews with key metrics to deliver on contractual performance expectations.
• Negotiate rates with current and new providers to provide suggested insight as to which vendors to use for our business.
• Demonstrate an understanding of customer demands; meet specific needs for transloading, just-in-time shipping, inventory management, distribution, and fulfillment.
• Partner with 3PL leadership on continuous improvement programs, driving sustainable processes to support business growth.
• Work with team and vendors for quick response and resolutions to any transportation issues.
• Recommend and implement strategies for improving transportation efficiencies and automating workflow.
• Further develop and refine the routing systems, processes, and efficiencies to support the AOT business model.
• Keep abreast of industry and market trends and best practices.
• Adhere to all relevant guidelines and regulations.

Requirements

QUALIFICATIONS:

• Bachelor's Degree (BA) from four-year college or university, and at least five years of experience in 3PL warehouse operations, supply chain, and transportation.
• Strong Presentation Skills.
• Experience with automated facilities strongly preferred.
• Knowledge of financial principles, budgeting, and cost efficiency in a distribution center.
• Proficient with Microsoft applications and ERP systems.
• Demonstrate a high level of interpersonal and communication skills with ability to work across a variety of business processes and stakeholders.
• Able to balance competing priorities, complex situations, and tight deadlines in a high growth environment.

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment;
  Manages competing demands;
  Changes approach or method to best fit the situation;
  Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Initiative - Volunteers readily;
  Undertakes self-development activities;
  Seeks increased responsibilities;
  Takes independent actions and calculated risks;
  Looks for and takes advantage of opportunities;
  Asks for and offers help when needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently/Continually required to stand.
• Frequently/Continually required to walk.
• Frequently/Continually required to sit.
• Frequently/Continually required to utilize hand and finger dexterity.
• Frequently/Continually required to talk or hear.

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