Manager, Retail & Delivery - Houston; Katy Service Center

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions‑free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

RIV Level: 6

Address: 21021 Campanile Dr, Katy, TX 77449

Rivian is seeking a dynamic and results‑oriented field leader who desires the challenge of a new business and the excitement of building something from the ground up. This leader possesses a proven track record of delivering a world class customer and employee experience, demonstrating operational excellence, exceptional leadership skills, and a strong drive for results.
The Retail and Delivery Manager will be accountable for creating a highly productive environment in which customers have a meaningful and memorable experience, employees are motivated and engaged, and the business performs and thrives. The ideal candidate will take a customer‑first approach, demonstrate a strong drive for competitive sales, thrive in ambiguous and unexpected environments, and tackle challenges with a flexible and solution‑oriented mindset.

In addition to driving day‑to‑day execution, you’ll collaborate cross‑functionally to bring local activations to life, expand our community presence, and continuously refine processes through data‑driven insights. With a deep passion for people, you’ll lead by example — motivating teams, cultivating culture, and driving measurable results that align with Rivian’s mission and values.

• Ensure that the customer experience is best‑in‑class across your region: authentic, engaging, educational and aligned with Rivian’s core values and culture
• Drive sales performance and execute strategic initiatives across your location(s) to achieve revenue targets and market share growth
• Own, track, and deliver on Key Performance Indicators (KPIs), ensuring the team is invested in the related company‑wide strategic objectives while driving individual location and employee performance
• Responsible for ensuring flawless execution across all stages of the vehicle delivery process — including vehicle preparation, customer paperwork, logistics coordination, and final vehicle handoff
• Partner with Service, Vehicle Operations and other departments to analyze operations and processes to recommend changes that will drive efficiency and lower operating expenses
• Optimize the staffing model to align resources with customer demand, designing efficient schedules and shift patterns that maximize efficiency and deliver a best‑in‑class customer experience
• Collaborate cross‑functionally to plan and execute activations, events, and strategies that drive brand awareness, traffic, product education, lead generation, demand generation, retention, and conversion
• Manage operations in alignment with the financial plan, including revenue plan, payroll budget, and overall store P&L
• Enforce high fidelity in document execution to prevent errors and safeguard revenue
• Maintain compliance with all local, state, and federal regulations as well as Rivian company policy and procedures
• Take on additional projects, duties and assignments as required and/or by request from the leadership

• 5+ years of experience in field sales; 2+ field leadership, preferably multi‑unit management
• Retail, sales, hospitality or similar fields highly preferred; experience in a direct‑to‑consumer business model and/or commission‑based sales organization a plus
• Strong understanding of the electric vehicle industry, including market dynamics, customer needs, and regulatory considerations
• Bachelor’s degree or equivalent relevant working experience
• Ability to work a flexible schedule including nights, weekends and/or holidays; ability and willingness to travel up to 75% based on business needs
• Extensive experience with P&L, POS and CRM software
• Expertise in human…