Sales Development Representative

Consumer Experience Inside Sales Representative – Ledge

We believe outdoor spaces are not just extensions of the home—they're living works of art. As pioneers in the premium in‑pool and poolside product design space, our mission is to help customers manifest their identity by elevating their approach to outdoor living.

The Consumer Experience Inside Sales Representative is a highly motivated and results‑driven individual responsible for handling inbound and outbound consumer calls, emails, texts and chats with a strong focus on selling, upselling and cross‑selling our products. This role will work with potential and returning customers on product recommendations to process orders driving revenue growth.

• Engage with inbound and outbound consumer inquiries to drive sales
• Develop new sales opportunities with warm lead opportunities via outbound emails, calls and website traffic follow‑ups
• Follow up on web orders, abandoned carts and warm sales leads to close sales opportunities
• Communicate with consumers to understand their needs and requirements to identify sales opportunities
• Meet or exceed monthly sales and productivity budgets
• Accurately log consumer interactions and opportunities in CRM (e.g., Hub Spot and Net Suite)
• Stay up to date on product knowledge, current marketing promotions, and internal processes and policies
• Collaborate cross‑functionally with Consumer Experience Support, Operations, Pool, B2B sales and Marketing teams
• Strong sales business acumen and deep understanding of consumer behavior to close sales opportunities

• 3+ years of inside sales experience in a contact center environment with a proven track record of meeting revenue goals
• Strong written and verbal communication and interpersonal skills with a consumer‑first attitude
• Experience in working with contact center phone systems, CRM and/or ERP systems (e.g., Hub Spot preferred or Salesforce and Net Suite preferred)
• Ability to multitask, prioritize and manage time effectively in a fast‑paced inside sales contact center environment
• Background in furniture/home décor sales for eCommerce business or retail is a plus
• Experience with using CRM and ERP systems (Net Suite, Hub Spot) and contact center phone systems
• Proficient in Microsoft Word, Excel, PowerPoint, and Google Workspace applications, including Google Sheets and Docs

At Ledge, we value diversity and inclusion and are committed to providing equal employment opportunities to all individuals.

Salary: $50,000 – $60,000 + commission. Competitive benefits package.