Customer Account Specialist

At Three Tone Enterprise, we're growing fast, and our clients are at the center of that growth. We're looking for a Customer Accounts Specialist who enjoys working with people, thrives when things move quickly, and wants a hands-on role in helping the business grow.

If you've worked in sales, business development or account support, this role is a great fit. You'll work closely with our Operations Manager to support client accounts and sales, helping us strengthen existing relationships and develop new business.

• Hands-on involvement from day one. You'll support real client accounts and sales efforts, not just watch from the sidelines.
• Build valuable skills. You'll gain experience in account support, sales coordination, and business development.
• Your voice matters. In a startup, good ideas get put into action quickly. You'll help us build better processes and client experiences.

Support client accounts

• Serve as a day-to-day contact for assigned accounts, handling calls and emails promptly and professionally.
• Keep client relationships strong through regular check-ins and follow-ups.
• Help onboard new clients by gathering account information and setting up their first orders.
• Escalate complex or unresolved issues to the Operations Manager.

Support sales and business development

• Help the sales team with client outreach, follow-ups, and lead tracking.
• Spot upsell, renewal, and new business opportunities and share them with the Operations Manager.
• Prepare materials, quotes, and information for client meetings and sales calls.

Keep orders moving

• Process and track orders from entry through confirmation and on‑time delivery.
• Coordinate with Sales, Sourcing, Inventory, and Shipping to resolve requests and keep orders on schedule.
• Monitor account activity and flag delays, issues, or discrepancies early.

Stay organized and informed

• Keep account records, contracts, and client documentation accurate and up to date.
• Prepare account updates, reports, and summaries for internal review and client communication.

• Experience in a customer-facing role such as sales, business development, customer service, sales coordination, or account support.
• Great customer service skills and a real desire to help clients.
• A clear, confident speaking voice and comfort talking with clients by phone and email every day.
• Strong attention to detail to keep orders, records, and client information accurate.
• The ability to multitask and manage several accounts and priorities at once.
• Composure under pressure, so you stay calm and focused when things get busy.
• Resilience and a thick skin: you handle rejection, tough conversations, and difficult clients professionally without taking it personally.
• A quick learner who picks up new systems and processes fast.
• The ability to follow direction and also know when to take initiative.
• A true team player who pitches in wherever needed.
• Comfort with spreadsheets and google tools. CRM experience is a plus.

• Experience as an account coordinator, client support rep, sales assistant, or business development support.
• Familiarity with CRM or account management software.
• A background in e-commerce, wholesale, or B2B.

This position is on-site in Katy, TX, Mondays to Fridays.