Customer Service Representative

The Customer Service Representative is the voice of Albany International to our customers and serves as support to the sales, applications/design, regional business, marketing, planning and logistics teams. Successful candidates have strong teamwork skills, a positive attitude and a strong work ethic, along with the necessary qualifications. The Albany International Kaukauna facility is a union‑free environment. The Albany philosophy is to involve employees in safety, quality, and productivity improvement activities to serve customers well and provide long‑term stability.

Albany International is an equal‑opportunity employer including veterans and disabled.

• Follow all publicized safety policies/procedures and JIBS applicable to the job.
• Use appropriate PPE that has been identified on the hazard analysis for the department/role.
• Attend and participate in all safety training, safety meetings, audits and behavior‑based safety programs assigned.
• Report all safety hazards observed. If capable, correct the safety hazard identified.

• Provide quotes for custom manufactured products
• Enter orders, acknowledge and invoice
• Work closely with applications, marketing, planning and sales to ensure a seamless customer experience
• Manage customer inventory based on life, targets and production lead times; expedite orders as needed
• Be available for occasional after‑hour/weekend calls
• Work with transportation companies to provide on‑time deliveries and PODs
• Process complaints and/or returns as needed
• Assist accounts receivables to obtain payments
• Provide reports to sales group or customers as requested
• Read, understand and commit to conducting business in accordance with Albany International’s Business Ethics Policy. All business of the company should, at all times, be conducted ethically, fairly, honestly, and with integrity.

Required Skills:

• Excellent verbal and written communication skills
• Strong attention to detail
• Ability to multitask, prioritize and manage time effectively
• Problem solving, solution‑thinking
• Positive attitude and team oriented

Required Experience:

• SAP experience is a plus
• Inventory management
• Customer service
• Computer skills to include Microsoft Excel, Word, Outlook

Education requirements:

High School Diploma x College diploma r Bachelor Degree r Masters degree r

Associates or college degree preferred or applicable experience