Inside Sales Specialist; Kaukauna, WI

Join the Inside Sales Specialist role where you will handle incoming inquiries, develop new business, and manage assigned external customers. The position serves as a foundation for future external Sales Representative opportunities.

Responsibilities:

• Follow Ahlstrom’s manufacturing and hygiene processes, procedures and policies to meet safety, quality, and regulatory compliance.
• Prospect new customers and handle incoming telephone and internet inquiries.
• Define potential customer’s business, organizational structure, and key decision-makers.
• Identify customer needs and technical/service requirements; quantify historic consumption and forecast future demand.
• Develop and implement plans to achieve objectives at target accounts in attractive market segments.
• Evaluate customer satisfaction and define the degree of satisfaction with Ahlstrom’s products.
• Identify competitive offerings, document pricing and services, and define gaps to close them.
• Justify assignment of potential accounts to external sales representatives.
• Develop understanding of product features/benefits, value propositions, and business capabilities.
• Coordinate all aspects of customer relationships (pricing, quotes, customer setup, claims/complaint, forecasting).
• Develop understanding of sales and marketing functions.
• Utilize and maintain customer information in the CRM system.
• Provide timely responses to prospects and customers.
• Act as an internal liaison for intercompany sales as needed.
• Travel may be necessary; a valid driver’s license required.
• Other assignments as directed by management.

Experience and

Education requirements:

• Bachelor’s Degree (highly preferred but not required).
• Sales experience preferred.
• Experience in paper manufacturing or converting industry preferred.
• Effective communication with internal stakeholders, suppliers, carriers, and customers.
• Experience using CRM system preferred.
• Fluent written and spoken English with strong communication and teamwork skills.
• Highly organized and logical; adaptable to changing business needs.
• Ability to work effectively in a fast‑paced team environment.
• Ability to handle pressure situations and meet customer demands.
• Proficiency in MS Office.
• Ability to travel; valid driver’s license and passport required.
• Ability to work additional hours, weekends, or outside regular hours if required.
• Applicants must be authorized to work in the United States on a full‑time basis.

Ahlstrom is an Equal Opportunity Employer. Ahlstrom will not engage in discrimination or harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other legally protected characteristics.

About Ahlstrom. A global leader in specialty fiber materials, Ahlstrom focuses on sustainable solutions across Filtration, Life Sciences, Food & Consumer Packaging, and Protective Materials. Net sales in 2024 were EUR 3.0 billion, with over 6,800 employees worldwide.