Capacity Support Specialist

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The Capacity Support Specialist is responsible for dispatching truckloads through our extensive base of existing carriers and work to develop those relationships while establishing new ones as well. The role is both an outbound and inbound focused role where the CSS will be primarily responsible for rate negotiation and sales support. The CSS will work closely with Management, Sales and Account Managers to provide rockstar customer service to our loyal customers.

The CSS will engage with accounts via telephone, email and other online mediums. The CSS will provide direction and recommendations to management to increase efficiencies, structure, and strategy of the department, ensuring individual and team success. This position will report directly with a Capacity Manager (CM).

• Has a strong background in sales support and customer service
• Outbound and inbound calling experience
• Ability to negotiate rates with carriers with company provided analytics
• Organized and effective under pressure
• Excellent verbal and written communication skills
• Ability to be successful in a fast paced environment with rapidly changing priorities
• Problem solving and analytical skills
• Attention to detail and accuracy
• Ability to multi-task in a windows based environment
• Enjoys working in a team oriented environment
• Able to manage customer relationships
• Goal Oriented
• Coordinates with administration to ensure account information is accurate
• Prepare and coordinate required reporting documentation
• Ensure goals and weekly quota is met

• Uncapped profit sharing
• Paid holidays
• Paid Time Off (PTO)
• Healthcare and Dental
• Fun, hardworking and supportive culture

• Entry level

• Full-time

• Other
• Industries:
  Transportation, Logistics, Supply Chain and Storage

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