Director of Client Success – Lead, Innovate & Elevate Customer Experiences
Listed on 2026-01-03
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Customer Service/HelpDesk
Client Relationship Manager -
Management
Client Relationship Manager
Overview
Revel Media Group is transforming business communication through digital signage. We are seeking a strategic and execution-focused Director of Client Success to build the Client Success organization and ensure an exceptional experience for our customers.
As a hands-on leader, the Director will design the Client Success department, establishing the necessary people, processes, and technology for effective service. This role involves defining client service tiers, developing onboarding programs, and setting success metrics to minimize churn and maximize satisfaction.
The Director will oversee Revel's Client Success systems, guiding platform selection and optimizing workflows for client engagement. They will report to the Chief Revenue Officer (CRO) and initially manage a small team, expanding to three direct reports within 12 months.
Role and LocationBased in Kaysville, UT, the position is expected to start in Q1 2026. The role requires up to 15% domestic travel for client meetings and collaboration with Sales, Support, Product, and key accounts.
The role also includes on-call responsibilities as needed to address critical client escalations or product launches. Additionally, the Client Success Director must be available during peak periods, including client onboarding, major product deployments, and quarter-end reviews.
Responsibilities- Design the Client Success department and establish necessary people, processes, and technology for effective service.
- Define client service tiers, develop onboarding programs, and set success metrics to minimize churn and maximize satisfaction.
- Oversee Client Success systems, guide platform selection, and optimize workflows for client engagement.
- Report to the Chief Revenue Officer (CRO) and manage a growing team (initially a small team, expanding to three direct reports within 12 months).
- Collaborate with Sales, Support, Product, and key accounts to drive client success outcomes.
- Be on-call for critical client escalations or product launches and be available during peak periods (onboarding, major deployments, quarter-end reviews).
- Revel Media Group is a tobacco-free employer.
- All new hires must submit to a drug and background check.
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