IT Systems and Help Desk Administrator

About the Role

We are looking for a reliable, service‑oriented IT Systems & Help Desk Administrator to support the day‑to‑day technology needs of our Salt Lake City and Kaysville facilities. This role is focused on end‑user support, system maintenance, and keeping technology running smoothly for both offices. You will be the first line of support for our teams — helping employees stay productive, minimizing downtime, and keeping daily operations running.

The ideal candidate enjoys solving technical problems, supporting users, and working in a fast‑paced environment where technology directly supports operations.

• Provide daily IT support for employees, workstations, printers, and devices
• Respond to help desk tickets and resolve technical issues promptly
• Set up new user accounts, permissions, and workstation configurations
• Support Windows desktops, laptops, and basic network connectivity
• Assist with Microsoft 365, email administration, and password resets
• Install software, apply updates, and perform system maintenance
• Maintain IT asset inventory and basic documentation
• Escalate complex infrastructure issues when needed

• 2–4 years in IT support, help desk, or system support role
• Experience with Windows OS, user support, and hardware troubleshooting
• Basic understanding of networking, printers, and device connectivity
• Experience supporting users in an operations or manufacturing setting
• Strong communication and customer support mindset

• Active Directory / Microsoft 365 admin experience
• Basic knowledge of servers or virtualization
• Exposure to ERP or production support systems