Patient Access Representative -Imaging; FTE); REC NO: KCH

DATE POSTED: 9/25/2024

JOB TITLE:
Patient Access Representative I (50% FTE)

RECRUITMENT NO: KCH 24-185

JOB LOCATION: KONA COMMUNITY HOSPITAL – Imaging

SALARY: $1742/month @50% (@100% $3484) (SR11; BU03)

JOB DUTIES: The position is primarily responsible for independently providing a variety of clerical and office assistance for the Imaging Unit. This position will assist the Diagnostic Imaging Services unit in scheduling appointments, registering patients to be seen in the Imaging Unit, obtaining accurate patient demographic and insurance information for both primary and secondary carriers, accurate verification of benefits and eligibility maintaining files, processing information for billing purposes, accepting payment for services, answering the telephone, greeting patients, and checking in scheduled patients, processing referrals/transfers and performing other duties as assigned.

Incumbents of this position may be required to work shifts, weekends, and holidays.

MUST BE AVAILABLE TO WORK SHIFTS AS NECESSARY BASED ON HOSPITAL OPERATIONS; SERVICES ARE PROVIDED 24/7.

THE MINIMUM QUALIFICATION REQUIREMENTS ARE: Applicants must meet all of the following requirements. Please note that unless specifically indicated; the required education and experiences may not be gained concurrently. In addition, qualifying work experiences are based on a 40-hour work week.

EDUCATION:

• High school diploma or equivalent.

EXPERIENCE:

• General Clerical
  
  Experience:
  
  Two and one-half (1/2) years of clerical work experience which involved performance of a variety of clerical tasks and demonstrated knowledge of English grammar, spelling, arithmetic, common office appliances and equipment; and the ability to read and understand oral and written instructions, carry out procedures in clerical work systems, speak and write simply and directly, compare words and numbers quickly and accurately, operate various kinds of office equipment.
  
  Knowledge of RIS/PACS, and EMR operations/functions is preferred.

DESIRED SKILLS:

• Knowledge of business English; grammar; spelling; arithmetic; common office appliances and equipment; computers; and office practices and procedures. Ability to communicate and deal tactfully, respectfully with others; strong customer service skills. Ability to interact and communicate with hospital staff, patients, visitors, family members, physicians, other health care organizations, Hawaii Health Systems Corporation and the community. Ability to collect and use information to make sound judgments within scope of responsibilities.
  
  Must be able to prioritize, manage, take direction and exemplify outstanding customer service behavior. Ability to carry out a variety of standard office clerical procedures learn and apply pertinent statutory provisions, rules, instructions furnished in writing, oral, diagrammatic or schedule form; operate and maintain various common office appliances; prepare simple narrative and numerical reports; perform arithmetic operations quickly and accurately;
  
  speak and write simply and directly.

CERTIFICATION:

• None required.

LICENSURE:

• None required.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS: Must be physically able to perform, efficiently and effectively, the essential duties of the position which typically require the ability to read without strain-printed material the size of typewritten characters, glasses permitted, and the ability to hear the conversational voice, with or without a hearing aid, or the ability to compensate satisfactorily. May be exposed to infections and contagious diseases.

Occasional standing/walking.

Required Forms & Documentation: Evidence of the appropriate training (e.g., official transcript or degree) to be given credit for education and/or experience. A legible photocopy will be accepted; however, Kona Community Hospital reserves the right to request an official copy.

APPLICATION PROCESS: Applications are available at Kona Community Hospital Human Resources Office 79-1019 Haukapila Street Kealakekua, HI 96750 or Kohala Hospital Human Resources Office P. O. Box 10 Kapaau, HI 96755. You can call , (Voice/TT), e-mail:
konajobs or visit our website at www.hhsc.org
. Application hours are:
Monday to Friday (except holidays) 8:00 – 10:00 am and 1:00- 3:00 pm at which time applicants are able to complete an application and have their application reviewed by the facility Human Resources Office. Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with a hiring manager. Applications for announcements with a deadline date must be on file no later than the last day to file applications.

Applications for announcements with “Continuous Recruitment until Needs are Met” will be accepted as long as there are vacancies. Inactive/filled announcements will be taken off the HHSC website.