Customer Care Sr. Specialist Retail ; Omaha, Kearney, Greeley or Yankton

Customer Care Sr. Specialist Retail $18hr (Omaha, Kearney, Greeley or Yankton)

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Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO! Our next class is scheduled to start on Monday, February 2, 2026. You MUST be able to train 9:00am to 6:00pm CST for the first 7 weeks on-site at the Omaha NE Tower, Yankton SD Branch, Greeley CO Branch or Kearney NE branch.

100% attendance required; time off requests will not be granted during the training period.

Starting Monday, March 23, 2026, you will then transition into your solidified shift/schedule and work remotely from home. You would transition into one of the schedules below.

• 1:30pm to 10:00pm MT (FYS)
• 12:30pm to 9:00pm MT (FYS)
• 8:00am to 4:30pm MTW (FY)
• 8:00am to 4:30pm M (WRFY)
• 8:00am to 4:30pm MT (FYS)
• 2:00pm to 10:30pm M (WRF = S)
• 8:30am to 5:00pm M (WRF = S)
• 2:00pm to 10:30pm (WRFYS)
• 11:00am to 7:30pm MT (FYS)
• 11:30am to 8:00pm MTW (YS)
• 8:30am to 5:00pm MTWRF
• 8:00am to 4:30pm TWRFS
• 8:30am to 5:00pm MTWRF
• 8:00am to 4:30pm MTWRF
• 9:30am to 6:00pm M (WRFY)

Full‑time FLEX schedules are available after 7 weeks of PAID on‑site training (March 23, 2026). You will have the opportunity to select your own schedule from available shifts between 7:00 AM and 10:00 PM CST, Monday through Sunday each week. Schedules are chosen four weeks in advance, with a minimum commitment of 40 hours per week. Shift availability is based on business needs, and additional hours may be offered on an as‑needed basis.

Please note that evening, weekend and holiday availability may be required depending on business demand.

Incumbents in this role MUST reside within a 70‑mile radius of the FNBO Omaha, NE Tower:

• 1601 Dodge Street, Omaha, NE 68102
• 332 Broadway Ave, Yankton, SD 57078
• 1701 23rd Ave, Greeley, CO 80634
• 2223 2nd Avenue, Kearney, NE 68847

All employees begin benefits on the first of the month following their start date (March 1, 2026).

$18.00 Per Hour
Non‑Exempt / Hourly

Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point‑of‑contact with our valued customers! At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible. This role is for you if you’re great at talking with people, know how to identify and define customers’ needs, and enjoy working independently.

• Assist Customers:
  Handle inbound and outbound calls to address customer inquiries and provide support.
• Account Management:
  Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
• Issue Resolution:
  Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
• Product Information:
  Provide information about bank products and services, such as loans, credit cards, and savings accounts.
• Customer Verification:
  Verify customer identity to ensure security and privacy of account information.
• Service Requests:
  Process service requests like account openings, closures, and changes to account details.
• Technical Support:
  Offer basic technical support for online banking, mobile app usage, and ATM‑related issues.
• Compliance:
  Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
• Feedback Collection:
  Gather customer feedback to improve services and enhance customer satisfaction.
• Documentation:
  Maintain accurate and detailed records of customer interactions and transactions.

• Having an organized workstation to aid with seamless customer interactions is a best practice.
• WFH employees are required to live within a 90‑mile radius of a service center.
• WFH employees must have a clean, accessible, and quiet workspace with no distractions, interruptions, or background noise.
• Appropriate dependent care must be in place.…