Customer Service Representative Daytime

Job Title

Customer Service Representative Daytime

Club Manager

Full Time / Part Time / Non-Supervisor / Non-Exempt

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

• Greet or meet potential members, providing a great customer experience.
• Handle front‑desk related tasks: answer phone calls politely and friendly, assist with questions or concerns.
• Take information calls and tours.
• Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and update member account information.
• Facilitate member services issues and questions, forwarding to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

• Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listen to customers, empathize and work together to solve the problem.
• Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.

• Honesty and good work ethic.
• Strong customer‑service skills.
• Basic computer proficiency.

• Standing and walking at least 75 % of the shift.
• Talking in person or on the phone at least 75 % of the shift.
• Ability to lift to 50 lb less than 30 % of the time.

• Employee discounts.
• Flexible schedule.
• Free uniforms.
• Health insurance.
• Opportunity for advancement.
• Paid time off.
• Training & development.
• Wellness resources.
• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• HSA.
• Advancement opportunities.

Baseline Fitness (a Planet Fitness franchise)