Guest Services Supervisor

The Guest Services Supervisor will assist in issue resolution by coaching Teammates, assisting with clarifying Guest complaints, determining the cause of the problem, selecting and explaining solutions, expediting corrections or adjustments and following up to ensure resolution. The Guest Services Supervisor will have the knowledge and ability to assist with all job functions of a Guest Services Representative, Guest Services Specialist and Guest Services Inventory Specialist with productivity consistently above average.

The Teammate in this position is responsible for anticipating Guest and Teammate needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position involves the monitoring of communication via email and phone with Stores, Guests and other departments regarding all merchandise transactions including online and special orders. The Guest Services Supervisor handles confidential financial and personal information and must follow all Payment Card Industry (PCI) compliance standards.

Evenings and Weekends

This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor and assist the Guest Services Specialists with the following responsibilities: live chat, Teammate purchases, Buckle Select, Fed Ex scheduling and department training.
• Assist the Guest Services Assistant Manager and Manager with the overall execution of department duties/projects.
• Support and provide guidance to Guests with placing orders, identifying and resolving order issues.
• Efficiently utilize Buckle’s Point of Sale (POS) systems and AS400 to provide assistance to Guests.
• Identify and investigate possible fraudulent orders.
• Demonstrate exceptional knowledge of Buckle merchandise to answer Guest questions. Buckle merchandise knowledge includes but is not limited to: fit and style recommendations, merchandise details and marketing signage.
• Identify, investigate, and resolve inconsistencies in B-Rewards, Buckle Loyalty programs, Buckle Card, and the Buckle App.
• Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
• Special projects and other duties as assigned.

The Guest Services Supervisor will assist in issue resolution by coaching Teammates, assisting with clarifying Guest complaints, determining the cause of the problem, selecting and explaining solutions, expediting corrections or adjustments and following up to ensure resolution. The Guest Services Supervisor will have the knowledge and ability to assist with all job functions of a Guest Services Representative, Guest Services Specialist and Guest Services Inventory Specialist with productivity consistently above average.

The Teammate in this position is responsible for anticipating Guest and Teammate needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position involves the monitoring of communication via email and phone with Stores, Guests and other departments regarding all merchandise transactions including online and special orders. The Guest Services Supervisor handles confidential financial and personal information and must follow all Payment Card Industry (PCI) compliance standards.

Evenings and Weekends