Patient Access Supervisor

Job Summary

Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts.

• Provides daily support, mentoring, and training to new hires as well as existing Patient Access staff, and assists in managing escalated issues as needed.
• Assists in preparation for both short‑ and long‑range planning recommendations for all Registration Process areas including Admitting, Centralized Scheduling, Emergency Department, and on‑ or off‑site clinics.
• Maintains positive customer service at all times, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies, and assists in development and implementation of new policies per hospital and corporate guidelines.
• Monitors daily activity and completes performance and metric reports such as financial clearance reports; performs special projects and reporting when assigned.
• Performs all Patient Access functions as needed.
• Acts as part of the management team to ensure the group meets all operational goals.

This position carries out supervisory responsibilities in accordance with guidelines, policies, and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Direct Reports:
  Rep, PA I‑IV

• Excellent interpersonal and organizational skills
• Demonstrated leadership abilities
• Thorough knowledge of computer systems in Health Care Information System
• Clear understanding of Revenue Cycle Management and Regulatory Agencies required
• Ability to receive and express detailed information through oral and written communications

• High School Diploma or equivalent
• College degree preferred (Business, Accounting, Medical Administration or related area)
• 2–4 year college degree in Business, Accounting, Medical Administration or related area preferred
• 4+ years experience in medical facility, health insurance, or related area
• 5+ years experience in Patient Access preferred
• 2+ years in supervisory or lead role preferred

• Must be able to work in a sitting position

• Hospital Work Environment

• Must be available to work hours and days as needed based on departmental/system demands
• Must be “on‑call” as needed

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID‑19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Executive

Full‑time

Health Care Provider

Hospitals and Health Care and Medical Practices

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E‑Verify program.

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