IT Operations Technician

Overview

Join to apply for the IT Operations Technician role at Epic
. This position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

• Monitor the Hosting infrastructure stack and respond swiftly to problems.
• Employ investigative and troubleshooting skills across a variety of tools to identify and resolve network, hardware, virtualization, and presentation problems.
• Connect with contacts from healthcare organizations to address impact, communicate issues, and perform system builds.

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America, the best city for renters, the fittest city in America, and the third best metro in the US for young professionals.

The campus was designed to heighten your ability to get things done in the office, a conference room, or a comfortable setting. All meals are restaurant-quality and affordable, prepared by a team from restaurants around the country. After five years, you’ll earn a four-week sabbatical anywhere in the world. Staff have explored Patagonia, attended events in Europe, built libraries abroad, and run a marathon in Antarctica.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career. Merit-based compensation reflects impact on the company and our customers, with eligibility for annual raises, bonuses, and stock grants. Healthcare is global. Epic is an Equal Opportunity Employer; diversity, equity, and inclusion are part of our principles. Please review our non-discrimination statement at the EEO page.