Club Manager

Job Title

Club Manager

Com For Care  Home Care, Raleigh, NC

District Manager

Full Time / Supervisor / Exempt / Non-Exempt

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure all team members provide great customer service.
• Perform front‑desk tasks: greeting and welcoming members, giving gym tours, addressing member service issues.
• Provide support for team members and club members.
• Create and maintain a positive club image.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening and closing of the gym.
• Ensure staff are trained on current marketing promotions.
• Complete manager portion of onboarding in Paycom for all new hires.
• Guarantee the club is open and staffed during all business hours.
• Ensure self and team members follow all company policies and procedures.
• Order supplies and track inventory.

• Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds their wants and needs.
• Listening: actively listen, empathize, and collaborate to solve problems.
• Problem Solving: recognize, define, and analyze problems; encourage alternative solutions and plan to resolve situations; seek assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions using appropriate behavior and language.
• Communication: maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.

• Honesty and a good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

• Health, Dental and Vision Insurance
• Employee discounts
• Flexible schedule
• Bonus based on performance
• Free uniforms
• Paid time off
• Training & development
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

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