Retail Sales Associate Hilltop

Retail Sales Associate, Full Time - Hilltop

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Old Navy is on a mission to democratize fashion and make shopping fun again. From day one, we’ve been creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been thriving ever since, cultivating a community of playful personalities that thrive in a fast‑paced environment where employees can be their most authentic selves.

Here, we’re family.

As a full‑time Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with customers by providing excellent customer service, resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inspire, and wardrobe the customer. By collaborating with your leadership team, you’ll deliver a best‑in‑class customer experience using an omni‑channel approach.

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Engage with customers to drive sales and service using suggestive selling.
• Enhance the customer experience using omni‑channel offerings.
• Be accountable to personal goals that contribute to overall store goals and results.
• Support the sales floor, fitting room, cash wrap, and back‑of‑house as required.
• Maintain a neat, clean, and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer‑focused service provider on and off the sales floor to deliver an exceptional experience for our customers.
• Passionate about retail and thrives in a fast‑paced environment.
• A problem solver focused on continuous improvement, always learning, open to feedback, and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around the sales floor, stockroom, and office and lift up to 30 lbs.

• Merchandise discount: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees.
• Competitive paid time off plan.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to 4% of base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.
• See more of the benefits we offer.

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging.

In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.

Entry level

Full‑time

Sales and Business Development

Retail