Supplier Quality Manager

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The Supplier Quality Manager is responsible for ensuring suppliers meet World Courier quality standards and compliance requirements while driving continuous improvement in supplier performance. This role involves developing and maintaining supplier quality programs, conducting audits, and managing supplier relationships to ensure the delivery of high-quality materials and services. The Supplier Quality Manager collaborates across departments to align supplier performance with organizational goals and regulatory standards.

• Develop and implement supplier quality management policies, procedures, and standards.
• Partner with global QA to establish and maintain supplier qualification and approval processes.
• Define key performance indicators (KPIs) to monitor supplier quality and performance.

• Conduct regular supplier audits to ensure compliance with quality standards, regulatory requirements, and company specifications.
• Perform risk assessments for suppliers and identify opportunities for improvement.
• Prepare audit reports, corrective actions, and follow-up plans for supplier quality issues.

• Build strong relationships with suppliers to foster collaboration and alignment.
• Communicate quality expectations clearly and provide feedback to suppliers on performance.
• Work closely with suppliers to implement corrective actions and resolve quality issues.

• Investigate supplier-related quality issues and implement root cause analysis to prevent recurrence.
• Collaborate with internal teams to address and resolve supplier-related challenges.
• Ensure timely resolution of non-conformance reports (CAPA) and deviations.

• Ensure suppliers comply with industry standards, regulatory requirements, and certifications (e.g., TSA, GDP).
• Maintain supplier quality documentation in accordance with company and regulatory standards.
• Stay updated on changing regulations and ensure supplier compliance.

• Drive continuous improvement efforts across the supplier base to enhance quality, efficiency, and cost-effectiveness.
• Partner with internal supplier management teams to reduce lead time and improve operational efficiency.
• Implement best practices for supplier quality management.

• Bachelor’s degree in Engineering, Quality Management, Supply Chain Management, or a related field.
• Minimum of 5 years of experience in supplier quality management, quality assurance, or a similar role.
• Strong knowledge of quality management systems (e.g., ISO 9001, GDP).
• Experience with supplier audits, corrective actions, and root cause analysis.
• Proficiency in quality tools and methodologies (e.g., Six Sigma, Lean Manufacturing, FMEA, SPC).
• Knowledge of regulatory requirements such as FDA, EMA, or other relevant standards.

• Excellent analytical and problem-solving skills.
• Strong project management and organizational abilities.
• Effective communication and interpersonal skills to collaborate with suppliers and cross-functional teams.
• Ability to negotiate and influence supplier performance.
• Proficient in quality management software and tools.

• Certifications such as ASQ Certified Quality Engineer (CQE), Six Sigma Green/Black Belt, or similar.
• Experience in pharmaceutical, medical device, or highly regulated industries.
• Familiarity with ERP systems and supply chain management software.

• Office-based with occasional travel to supplier facilities (estimated travel time 40%).
• Must be able to travel overseas if required.
• Requires working in cross-functional teams and engaging with suppliers globally.
• Having…