Director of Operations

The Granite Gorge Mountain Park (GGMP) Director of Base Operations is a critical role for all operations impacting guest experience in the Base Area. The Director will create, maintain and utilize procedural documents to ensure the GGMP team operates to company standards in areas such as; communication, productivity, safety, hiring, training, supervision, financial performance, continuous improvement, and the guest experience. They will oversee the Guest Services, Rentals, Ski School/Lessons, and the Roxbury Bar and Grill.

This person will also manage:
Event coordination, community outreach, financial data entry, and group sales. This position will directly oversee the operations of the base lodge, report to the General Manager, and facilitate a safe and inclusive work environment.

May include the following. Additional or other duties may be assigned.

• Recruit, coach, and develop talent for all Base Area departments.
• Create job descriptions, hire top talent , and oversee employee training programs.
• Develop and implement company policies and procedures.
• Attend and participate in necessary leadership, operational, and community meetings.
• Develop and implement employee reviews, conflict management, and separation support.
• Monitor and support the team, to ensure optimal performance in meeting goals and objectives while maintaining a safe and inclusive work environment.
• Utilize and teach others in the team excellent communication, analytical, and interpersonal skills.
• Create a safe, inclusive, and positive culture with an unwavering commitment to providing the best guest experience and focus on continuous improvement.
• Ensure all resort records are updated and that the ski area is fully compliant with local, state, and federal rules.

• Lead Guest Service department including ticket and pass sales, group sales, guest experience, and lodge cleanliness.
• Administrative oversight of Food & Beverage, Ski School, and Rental departments.
• Solicit, negotiate, and book new and repeat business through various sales techniques to maximize revenue.
• Utilize a respectful demeanor and uphold a high level of professionalism while representing GGMP.
• Build and sustain relationships with key community stakeholders, including vendors, industry suppliers, corporate partnerships.
• Stay abreast of ski industry trends and news; grow industry relationships and expertise. Use expertise to influence positive change throughout GGMP.
• Provide formal updates to the General Manager and GGP, LLC Ownership team on a regular basis to keep leadership connected to the pulse of the business, solicit feedback and request support as needed.
• Participate in budget creation, forecast/projection adjustments, and base operation financial performance reviews.
• Leverage technology to streamline processes, reduce reliance on manual work or specific individuals and capitalize on data to improve future strategies

Due to the many variables that affect resort operations, such as weather and number of guests, occasionally employees may be asked to perform other duties or assist in efforts outside their primary area of responsibility as needed, including performing in any subordinate position. We strive to have our employees be knowledgeable in a variety of resort operations and provide hands‑on expertise when necessary.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Mountain Radness! Free passes and Rentals for family & dependents, industry connections, and necessary vendors/sponsors/media.
• 401k.
• Paid Time Off.