Financial Aid Assistant

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Keene State College Student Financial Services is seeking a Financial Aid Assistant to counsel and advise students and families about financial aid eligibility and application procedures. The successful candidate will work 8:00 AM – 4:30 PM, Monday through Friday. This is a 12‑month position with some weekend hours required and a generous benefits package.

• Identify ways to enhance the student experience and service delivery in support of the college’s enrollment and retention goals.
• Maintain knowledge of Title IV programs and regulations through webinars and trainings, and manage caseload.
• Manage the Satisfactory Academic Progress review process.
• Participate in special‑condition appeals, general appeals, dependency override requests, and follow‑up for additional documentation and clarification.
• Provide financial aid guidance and assistance to the veteran’s compliance counsel.
• Review financial aid reports as needed for adjustments to aid.
• Provide and role‑model excellent customer service to students and families throughout the financial aid process, serving as the primary contact for students and families seeking assistance from the financial aid office.
• Counsel students and families on financial aid opportunities.
• Manage caseload: review student files; award financial aid; complete verification, all in compliance with Title IV regulations.
• Ensure compliance with financial aid policies, procedures, and regulations.
• Perform daily import and export of files with the Department of Education.
• Conduct community financial aid presentations; participate in KSC admissions programs; present to KSC students on financial aid related topics.

• High school diploma or equivalent and four years of related experience involving progressively responsible duties requiring a high level of independent judgment and discretion, or an associate’s degree and two years of related experience, or any combination of higher education and related experience equal to four years.
• Proven customer service, communication, interpersonal, organizational, and analytical skills.
• Demonstrated proficiency with MS Office systems, including Word and Excel, and relational databases.
• Effective problem‑solving skills.
• Ability to multitask.
• Prioritization of workflow.
• Adherence to deadlines.
• Work effectively both independently and as a team member.
• Ability to establish and maintain effective working relationships with faculty, staff, students, and the general public.

• Bachelor’s degree.
• Work experience in a college or university financial aid office.
• Additional years of customer service experience.
• Knowledge of federal, New Hampshire, KSC, and financial aid policies and the ability to explain them.
• Ability to speak a second language.

• Resume/CV
• Cover Letter
• Contact information for three professional references

Applications missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Keene, New Hampshire

Non‑Exempt Staff 11

• Seniority level
  :
  Entry level
• Employment type
  :
  Full‑time
• Job function
  :
  Education and Training
• Industries
  :
  Higher Education