Purchasing Support Associate

Overview

Purchasing Support Associate | Keene, NH | Full Time | $18.75/Hr.

- $22.60/Hr.

At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We started in 1982 with two employees and a phone line, and today Connection is a Fortune 1000 IT solutions partner operating in 174 countries.

We’d love for you to join us and make your mark on the future of technology.

Why you should join us: you’ll work with supportive teammates and enjoy a rewarding career with a total rewards package that provides financial, emotional, and physical resources for you and your family. Benefits include competitive compensation, 401k plans, medical insurance, generous paid time off (including Vacation, Sick, Wellness, and Volunteer Time Off), and access to mental health resources. Connection will never offer a position of employment without a complete interview process and communication with a live person.

Entity notes and external links from the original posting have been removed to maintain clarity.

• Assists with first level responses to both telephone and electronic requests sent to the Purchasing Support Contact Center related to specified topics and responsibilities per knowledge level.
• Provides price and availability on new or existing product, license, or service offerings.
• Researches and provides information on orders containing items with overdue ETAs.
• Facilitates “Request to Stock” inquiries for customer rollouts or “in stock” web offerings.
• Facilitates SKU cancellation requests.
• Requests and provides information on rejected POs and discontinued SKUs.
• Provides general order entry and fulfillment support to Sales Account Managers as needed.
• Receives individual and group training as available to increase knowledge and productivity.
• Attends and participates in formal departmental meetings and team discussions.
• Performs all other duties or special projects as assigned.

• Basic computer knowledge with ability to operate a keyboard for data entry.
• Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet.
• Command of JDE keying procedures and related sales tools.
• Familiarity with Vendor Partners’ web portals and internal product availability tools.
• Customer-oriented with ability to listen to and anticipate customer needs.
• General understanding of business philosophies, supporting procedures, and supply-chain logic.
• Negotiation skills to ensure best possible agreements and service to internal and external customers.
• Adaptable with ability to switch tasks based on shifting priorities.
• Analytical with ability to draw conclusions from data and approach problems systematically.
• Detail-oriented with meticulous attention to accuracy and the ability to proofread.
• Judgment and decision-making abilities with good sense.
• Articulate, with clear and professional written and verbal communication.
• Good listening skills to receive information completely and understand what is being said.
• Strong interpersonal skills to build professional relationships with internal Connection departments and external partners.
• Good problem-solving skills to identify and prevent errors or delays.