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Service Operations Manager
Job in
Keene, Cheshire County, New Hampshire, 03431, USA
Listed on 2026-10-05
Listing for:
Masiello Employment Services
Full Time
position Listed on 2026-10-05
Job specializations:
-
Management
Operations Management
Job Description & How to Apply Below
Our client, a growing industrial service organization in the Keene, NH area, is seeking to hire a Service Operations Manager for a direct hire opportunity. This is an excellent opportunity for a highly organized leader who enjoys balancing customer service, team coordination, and operational management. You'll play a key role in supporting field technicians, improving service delivery, and helping drive continued growth throughout the New England region.
Qualifications- Experience in operations management, service coordination, customer support, or a related leadership role
- Strong organizational skills with the ability to manage multiple priorities effectively
- Excellent communication and customer service skills
- Experience working with scheduling, CRM, dispatch, or service management systems preferred
- Ability to solve problems, remove obstacles, and keep projects moving forward
- Comfortable working with cross-functional teams in a fast-paced environment
- College degree preferred; equivalent experience will be considered
- Salary range of $95,000 - $105,000 annually
- Full-time, Monday-Friday schedule with flexible daily start and end times
- Health Insurance
- Dental Insurance
- Life Insurance (company-paid premium equal to one year's salary)
- Short-Term Disability coverage
- Health Savings Account (HSA)
- Optional Long-Term Disability coverage
- Employee entertainment discounts
- Opportunity to join a stable, growing organization with advancement potential
- Oversee daily service operations and coordinate activities among technicians, vendors, and internal teams
- Manage scheduling, resource allocation, and service workflows to ensure customer commitments are met
- Serve as a primary contact for customer service communications and issue resolution
- Monitor work orders, documentation, and service completion to support efficient billing processes
- Support and mentor field personnel while promoting accountability and high service standards
- Coordinate equipment, parts, inventory, and logistics to ensure service readiness
- Identify process improvements that enhance efficiency, communication, and customer satisfaction
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