Assistant Customer Service Manager - Front End

Assistant Customer Service Manager - Front End

Price Chopper Supermarkets - Market 32, Keene, NH

Salary: $15.50 - $25.00 per hour

Responsible for ensuring each Front End associate provides fast, friendly, and efficient customer service. Oversees the entire Front End operation of the store, including customer checkout registers, scanning, bottle returns, cleaning of the break room and restrooms, and management of the parking lot and sidewalk area. Ensures all front‑end policies, procedures, and 5S standards are adhered to at all times and supports the Customer Service Manager by communicating company programs to Front End associates.

• Ensure the highest level of customer service and courtesy at all times.
• Maintain company 5S efficiency standards and a clean, organized workstation.
• Ask each customer for an Advant Edge Card and greet them at the beginning and end of each transaction.
• Educate associates about shrink prevention and inventory control.
• Train, supervise, and schedule cashiers, bottle associates, and service clerks.
• Maintain cashier controls, security, and log books in accordance with company policies.
• Ensure cash controls and over/short policies are adhered to.
• Maintain adequate supplies for front‑end operations and control expenses.
• Assist the Customer Service Manager with front‑end expense management (e.g., payroll, cashier over/shorts).
• Accurately and efficiently ring customer orders in line with corporate standards.
• Record pricing errors promptly and ensure front‑end merchandising racks are properly stocked.
• Maintain compliance with all state sanitation regulations.
• Perform additional duties assigned by management and uphold all company policies and procedures.

• At least 18 years of age.
• Positive performance reviews.
• Strong organizational and multitasking skills.
• Ability to manage others and demonstrate follow‑through.
• Strong communication skills.
• Basic literacy and basic computer skills.

High School Diploma or equivalent. 1–3 years of related experience.

• Exposure to cold environment - occasional 1‑3 hours.
• Exposure to hot environment - occasional 1‑3 hours.
• Bending - constant 5‑8 hours.
• Walking - constant 5‑8 hours.
• Standing - constant 5‑8 hours.
• Sitting - occasional 1‑3 hours.
• Squatting/kneeling - constant 5‑8 hours.
• Grasping/finger movement & dexterity - constant 5‑8 hours.
• Twisting - constant 5‑8 hours.
• Pivoting - constant 5‑8 hours.
• Lifting - occasional 1‑3 hours up to 75 lbs.
• Pushing/pulling - frequent 3‑5 hours up to 75 lbs.
• Lifting - frequent 3‑5 hours up to 50 lbs.
• Lifting - occasional 1‑3 hours up to 25 lbs.

• Phone
• Computer applications
• Calculator
• Register
• Cleaning tools (mop, broom, rake, shovel)
• Floor machine
• Equipment used by a minor (under 18 years of age) - please refer to the Equipment Use by Minor Associates policy dated June 2008.

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, marital status, military service, veteran status, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.

Mid‑Senior level

Full‑time

Other

Retail Groceries, Retail, and Food and Beverage Services