Business Development Manager - State Farm Agent Team Member

Business Development Manager - State Farm Agent Team Member

Full Time in Keene - NH

• Insurance Stipend
• Paid time off
• 401(k)
• Bonus based on performance

Craig Vickers – State Farm Agent
Keene, NH | Full-Time
Salary $55,000–$75,000 per year, depending on experience

The Opportunity

The Craig Vickers State Farm Agency in Keene is looking for an organized, outgoing, creative, and highly motivated individual to join our team as a Business Development Manager
.

This is a unique position that combines business development, marketing, customer experience, and direct support of the agency owner
.

This is not a traditional insurance sales position, nor is it simply an administrative position.

Your job is to help us create opportunities.

That may mean developing a campaign to reconnect with existing customers, creating content for social media, welcoming a new customer to the agency, calling customers to schedule insurance reviews, coordinating an event, following up on referrals, helping organize the agency owner's schedule, or simply making sure a customer calling our office receives an exceptional experience.

We're looking for someone who enjoys people, is extremely organized, communicates well, and gets satisfaction from turning ideas into action.

What You'll Do

Business Development & Customer Engagement

A major focus of this position will be proactively creating opportunities for our team to have meaningful conversations with customers and prospective customers.

You will

• Develop and execute customer outreach campaigns
• Contact existing customers to schedule insurance and financial reviews
• Conduct outbound calling and follow-up activities
• Help identify customers who may benefit from additional conversations with our licensed team
• Coordinate and schedule appointments for the agency owner and team
• Follow up on leads, referrals, and prospective customers
• Help develop referral opportunities with existing customers and community relationships
• Track outreach efforts, appointments, campaigns, and results
• Look for creative ways to keep our agency connected with the people we serve

The objective isn't simply to make calls. We want someone who can think about who we should be talking to, why we should be talking to them, and how we can create a reason for that conversation.

New Customer Concierge & Onboarding

We want new customers to immediately feel that choosing a local agency provides a different experience.

You will help own that experience.

Responsibilities may include

• Personally welcoming new customers to the agency
• Helping customers understand how to contact and work with our office
• Making sure customer information and onboarding activities are completed
• Introducing customers to available services and resources
• Coordinating follow-up conversations with appropriate team members
• Checking in with customers after joining the agency
• Identifying opportunities for additional conversations based on customer needs
• Making sure important follow-up items don't fall through the cracks

Our goal is for customers to feel like they have a team they know and can call— not simply an insurance company.

Marketing & Social Media

You will help keep our agency visible and connected within the community.

Responsibilities may include

• Creating and coordinating social media content
• Maintaining a consistent social media presence for the agency
• Helping coordinate digital, email, direct‑mail, and community marketing efforts
• Promoting agency events and community involvement
• Coordinating customer appreciation initiatives
• Helping manage online review and referral initiatives
• Working with the agency owner and outside marketing partners
• Tracking campaign activity and results
• Bringing new marketing and business‑development…