Campus Safety Dispatcher

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Keene State College’s Department of Campus Safety is seeking reliable candidates to serve as part‑time dispatchers in the Campus Safety communications center. The communication center operates 24 hours, seven days a week, and is staffed through various shift assignments to include weekdays, nights, weekends, and holidays. Many shifts are scheduled for set hours; however, some flexibility may be available. These dispatcher positions are part‑time and do not provide benefits.

The dispatcher will serve as the primary point of contact and preferred communication resource when addressing campus incidents. This position provides an opportunity for individuals interested in a career in public safety, or who enjoy working and interacting with the public.

The dispatcher must maintain a calm and professional demeanor during an emergency, contact police, fire, ambulance, or other emergency personnel when needed, and utilize access control technologies to secure College buildings. They will also provide emergency notifications, review CCTV, and answer radio calls from officers.

Note:

this is not a designated 911 call center, but the dispatcher may be the first point of contact with the public during an emergency.

Responsibilities

• Answer in‑person questions at the dispatch window, telephone, switchboard, and electronic inquiries or requests for services.
• Answer radio calls from officers in the field and enter calls for service in the Computer‑Aided Dispatch (CAD) system, using the college’s student and employee database.
• Contact emergency services, community directors, and other campus partners by telephone.
• Answer calls received on blue‑light emergency phones.
• Monitor access control, alarm, and closed‑circuit television monitoring equipment, review CCTV to assist officers on patrol, issue replacement OWL card identification, and maintain accountability of officers on calls.
• Answer questions related to parking and events occurring on campus.

Minimum Acceptable Education & Experience

• Must be at least 21 years of age at the time of hiring.
• High School Diploma or equivalent.
• Proven interpersonal and written communication skills.
• Computer proficient with ability to learn various computer applications.
• Effective multi‑tasking skills.
• Ability to interact verbally and electronically via telephone, email, and two‑way radio.
• Ability to assess situations and determine the appropriate response.
• Must successfully pass a background review, including criminal history and driving history.

Required Licenses & Certifications

• Valid driver's license.

Required Knowledge, Skills & Abilities

• Typing speed of ~40 words per minute.
• Microsoft Office products, including Excel, Word, and SharePoint.
• Attention to detail.
• Multitasking skills.
• Teamwork.
• Strong organizational skills.
• Logical thinking and quick assessment of situations.
• Good decision‑making.
• Ability to remain calm in stressful situations.
• Ability to keep confidential information confidential.

Preferred Qualifications

• Prior dispatching experience (helpful but not required).
• Experience in customer service or the security field (helpful but not required).
• Higher education experience.

Applicant Instructions

• Resume/CV
• Cover Letter

Compensation

$20/hour

Keene State College is located in the scenic Monadnock region of Southwest New Hampshire and is an affiliate of the University System of New Hampshire. Located approximately 2 hours from Boston or Hartford CT, and 4 hours from New York City, the region offers many opportunities for outdoor recreation, cultural events, and a strong sense of community. To learn more about Keene State College, the University System of New Hampshire, and the Keene community, visit:

• https://(Use the "Apply for this Job" box below)..edu
• https:///
• https://.us

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Salary

Grade

Adjunct Hourly Staff 00

Seniority level

Entry level

Employment type

Part‑time

Job function

Management and Manufacturing

Industries

Higher Education

Location

Keene

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