Customer Service Coordinator

We are currently looking for a Customer Service Coordinator to join our expanding General Enquiries Team based at our Headquarters in Steeton (West Yorkshire, UK).

Working Hours:

Monday - Friday, 40 hours a week

Salary: £13.00 P/H (+ up to £2400 per year in KPI related incentives
)

• Comprehensive induction and training
• Investors in People accredited employer
• Healthcare and pension schemes
• Free on-site parking & great transport links to Leeds, Bradford & Skipton
• Subsidised on-site canteen
• Cycle to work scheme
• Gym membership discounts
• Company events
• Monthly reward scheme – Acorn Achievers
• Refer-a-friend bonus – earn up to £100!

• Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
• Resolving minor technical problems over the phone, and if unable to resolve, liaise with the planning team via a ticket system
• Ensuring all breakdown calls are attended to within a 24hr period
• Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor

• Good telephone manner
• Excellent written and verbal communication skills
• IT skills
• Previous experience working within a customer service/call centre environment would be advantageous
• Must be able to display the Acorn Values

• Quality of the products we make and sell and the service we provide
• Unity Working together as one team
• Integrity Acting responsibly and honestly to deliver on our promises
• Caring About our customers, each other and the wider community
• Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

Acorn Achievers:
Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.

Recommend a Friend:
Earn up to £100 if your referral joins Acorn.

If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note:

this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.