Customer Service Advisor; Installations

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Acorn Stairlifts UK Customer Service Advisor (Installations)

We are currently looking for an
Installations Coordinator
to join our
Customer Service Department
at our Headquarters in Steeton (West Yorkshire, UK).

Type of

Contract:

Full Time

Starting Salary:£13.00 P/H increase to be reviewed after probation period passed(+ up to £2400 per year in KPI related incentives)

Working Hours:Monday to Friday, 8:00am - 4:30pm (Saturdays on a rota 1 in 6 approx)

• Comprehensive induction and training
• Investors in People accredited employer
• Healthcare and pension schemes
• Free on-site parking & great transport links to Leeds, Bradford & Skipton
• Subsidised on-site canteen
• Cycle to work scheme
• Company events
• Refer-a-friend bonus – earn up to £100!

• Previous experience within a similar role would be an advantage
• Good telephone manner
• Good IT and keyboard skills
• An outgoing and friendly manner is essential
• Good UK geographical knowledge (desirable)

Must be able to display the Acorn Values

OUR VALUES

Quality
of the products we make and sell and the service we provide

Unity
Working together as one team

Integrity
Acting responsibly and honestly to deliver on our promises

Caring
About our customers, each other and the wider community

Ambition
Taking Pride in all we do and striving to improve

• Answering the phone and dealing with customer queries in order to provide excellent customer service
• Liaising with customers to arrange installations of their stairlift ensuring a smooth and efficient installation
• Liaising daily with the Acorn Engineers to arrange appointments and accommodation etc.
• Inputting data on to customers records to ensure that customer records are kept up to date at all times
• Excellent Transport Links to Leeds, Bradford and Skipton
• Free Parking
• Induction and Training Programme
• In-house Canteen
• Life Insurance Cover
• On-going Coaching and Development
• Pension Provision

Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.

Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.

Job  Service Advisor (Installations)

Posting Date: 01/09/2026

Closing Date: 30/09/2026

• Steeton, West Yorkshire
• Full-Time
• Customer Service