D.M Skoda Service Advisor Apprenticeship

Job Details

• 09/03/2026
• £7.55 per hour
• Apprenticeship – Level 2
• Wakefield

D.M Keith Skoda Wakefield Service Advisor Apprenticeship – Job

The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

• Customer Service:
  Arranging bookings and appointments, talking to customers face‑to‑face and on the phone and communicating with them throughout the time that their vehicle is with us.
• Administration:
  Completion of relevant paperwork for customer service and centre records, preparation of invoices and processing of warranty claims.
• Teamwork:
  Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
• Promotion:
  Assisting with the sale of accessories and service plans.

Training will be delivered using a combination of virtual classroom remote learning and face‑to‑face block release weeks at our state‑of‑the‑art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training‑related costs are fully covered as part of the programme, including travel, accommodation and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.

This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.

• Level 2 Customer Service Practitioner Standard
• Brand specific certifications

• Level 2 / Level 5 Customer Service Apprenticeship
• Brand specific certifications

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity to drive your career forward.

Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

GCSE grades 9 – 4 (A –

C) or equivalent in English, Maths and one other subject. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A – C or above in English, Maths and either a Science or Technical subject.

• BTEC first diplomas and certificates
• OCR Nationals
• Key Skills Level 2
• NVQs
• Essential Skills (Wales)
• Functional Skills Level 2
• Core Skills (Scotland)

Our ideal Customer Service Advisor apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service.

• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer Service

As part of our commitment to Diversity, Equality and Inclusion all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills and experiences regardless of ethnicity, gender, sexual orientation or any other protected characteristic.

In order to be considered for this role you are required to complete an online application via the link listed. Your online application will be forwarded to our specialist recruitment team. If you are successful in your application they will talk to you directly and guide you through the next stages of application.