Retail Customer Service Assistant

Retail Customer Service Assistant

Location:
Keith
Hours: 16 hours
Salary: £13.45 per hour (Real Living Wage)

Are you passionate about delivering great customer service? Looking for a flexible role with genuine career progression?

We have an exciting opportunity for a Retail Customer Service Assistant to join our team at our petrol filling station and convenience store.

As the face of our store, you’ll play a key role in delivering an excellent customer experience. You’ll support the day‑to‑day running of the site, ensuring everything operates smoothly, safely, and efficiently.

Your responsibilities will include:

• Providing friendly and professional customer service
• Processing transactions accurately at the till
• Replenishing stock and maintaining store standards
• Ensuring compliance with health, safety, and company procedures
• Supporting the smooth operation of the forecourt and store

• A passion for customer service and helping others
• A positive, reliable, and hardworking attitude
• Strong communication and interpersonal skills
• Willingness to learn and develop
• Retail experience is desirable but not essential (full training provided)
• Must be aged 18 or over (due to licensing regulations and lone working requirements)

• £13.45 per hour – Real Living Wage
• Flexible working hours across a 7‑day rota
• Simply Health plan (including dental, physio, remote GP and more)
• Staff discount scheme
• Company pension
• Life assurance (up to 4x annual salary)

You’re enthusiastic, approachable, and customer‑focused, with a can‑do attitude. You enjoy working as part of a team and take pride in delivering a great service every time.

Certas Energy is part of a FTSE 100 company with a strong track record of growth. Through partnerships with SPAR, Esso, and Gulf, we operate a nationwide retail network, supported by our Retail Academy to help you develop and progress your career.

If you’re ready to be part of a supportive team and build a career in retail, we’d love to hear from you.