DM Skoda Parts Advisor Apprenticeship

Introduction

Our Parts Advisorsdrive sales of parts and accessories and liaise with the workshop team to ensure that they have the parts they need to work effectively.

This is a varied role where you will gain the life and technical skills to build your career with us.

ŠKODA is driven by something different. What are you driven by? We are looking for ambitious,dynamic,and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team

The Parts Department is at the heart of our operations. Our Parts Advisors are responsible forthe stock control of a wide range of vehicle parts and accessories. This includes the ordering,selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.

Your duties will vary from day to day and could include:

• Providing advice to customers who are having problems with their vehicles
• Taking sales orders from customers both face to face and over the phone
• Stock control for vehicle parts and accessories
• Maintaining an ordered stock room
• Raising invoices for parts sold
• Liaison with internal teams to ensure the correct stock is place at the right time

Our ideal candidate will be methodical in their way of working and be able todemonstrateprecise attention to detail.

As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided). We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer service

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint  and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK,providinga wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Assistant is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

• Essential - GCSE
  - English - 9 – 4 (A –
  
  C)
• Essential - GCSE
  - Maths - 9 – 4 (A –
  
  C)

Course: Customer service practitioner (level
2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Week: Monday
- Friday, 08:30 - 17:30.Possibility of Saturday workings and/or shifts.

Working week will be confirmed on application.

Expected Duration: 1 Year

Training Provider: INSPIRO LEARNING LIMITED