Dental Member Assistant; On-Call

Job Summary

Under the direct supervision of the Dental Office Manager/Dental Contact Center Supervisor, or their delegate, facilitate a timely and orderly process of serving the patient from appointment and provider scheduling to completion of office visit information. Assist other staff functions in support of members needs.

• All Dental Facilities:
  Effectively communicate with members and other office employees. Provide and request information of other departments and external firms. Assist other staff members and providers as needed to ensure orderly and efficient patient care. Explain to patients how they can get various information, e.g., our Information Center, their benefits office, etc. Represent Kaiser Permanente in a positive manner. Dental Offices Only:
  Receive patients during check‑in and check‑out process. Maintain current daily schedule. Document arrivals, cancellations, reschedules, etc. Instruct new patients to fill out Health Questionnaire and Personal Data Form. Verify personal data on Visit Slip. Update computer if personal data is incorrect. Determine, explain and collect all frees for services rendered in accord with the individual patients benefits, the Programs published fee schedule, and the cash handling policy.
  
  Check reception area periodically to assure prompt attention for all patients. Collect and review visit slips for proper completion and patients treatment status. Confirm future appointments. Enter all visit slip data into the computer regarding treatment that was done, what was paid, billed, or waived, and further treatment that is needed. Schedule patients appointments with providers. Schedule initial and return appointments according to established guidelines.
  
  Cancel and reschedule appointments as necessary.

• Answer staff questions regarding daily schedule. Relay pertinent information that may affect treatment or patient flow. Verify the printed schedule against the computer to double check for errors. Ensure all dental records are available according to updated printed schedule. Respond to chart requests made throughout the day. Screen requests for emergency schedules and appointments according to established guidelines. Notify auxiliary staff of emergency.
  
  Respond to OPD‑requests and route them to appropriate personnel. Complete missing visit slip report. Ensure all visit slips are accounted for. Receive calls for office staff. Take and relay messages according to office policy. Assist in maintaining a clean and neat reception area and lounge. Check, bundle and return records to Dental Record Center. Complete a retained chart form for any charts held ance cash drawer, complete bank deposit and perform other cash duties.
  
  In the event of an emergency, respond in accordance with established emergency guidelines. Answer Health Record Pull General Update (HPGU) and send charts to other clinics as necessary. Inventory business office supplies and forms. Perform other duties as assigned by the Dental Office Manager.

• Dental Contact Center/Staff Scheduling Center Only:
  Schedule patient appointments. Maintain awareness of department performance targets and strive to continually meet them. Receive patient telephone calls and schedule initial and return appointments according to established guidelines and/or existing treatment plans. Confirm, cancel or reschedule appointments as requested. Screen requests for emergency care and schedule according to guidelines. Relay pertinent information regarding same day appointments to individual facilities according to established guidelines.
  
  Initiate chart requests for forwarding to providers, for urgent need patients. Maintain thorough knowledge of provider scheduling protocols. Respond helpfully to dental office staff regarding appointment schedules. Performs other duties as assigned by the Dental Contact Center Supervisor/Lead Person.

• Follows appropriate policies and procedures for use of time in work environment, including absenteeism and tardiness. Monitors and takes corrective action to prevent recurring absences. Returns promptly from breaks and schedules them in concert with co‑workers to provide…