Front Desk Support

Job Title:

Front Desk Support Wage/Hour Status:
Non-Exempt

Job Role:

None Funding Source:
Local

Department/School:
Natatorium Pay Grade: OS 4

Function:
Educational Support

Reports to:

Natatorium Manager HR Date Approved:
November 2011

HR Date Revised:
June 2024

SUMMARY:

Under moderate supervision, respond to inquiries from staff, students, parents, and the public.

Provide requested information and/or referral to the appropriate parties; direct visitors; and

provide general clerical support for the efficient operation of the Natatorium.

The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

* Model KISD core organizational beliefs and values; perform duties effectively and efficiently for the purpose of supporting and contributing to high student achievement.

* Provide program support and service delivery; communicate effectively within and across teams and participate in cross-functional work groups.

* Maintain a commitment to the District mission; model District expectations through personal leadership and actively support the efforts of others to achieve District goals.

MAJOR RESPONSIBILITIES AND DUTIES

Reception and Phones

* Receive and direct incoming calls, take reliable messages, and route to appropriate staff.

* Greet visitors (e.g., public, parents, students, substitutes, vendors, etc.), respond to their inquiries and/or direct them to appropriate personnel in accordance with District policies and procedures regarding building security.

* Maintain visitor log and issue visitor passes.

* Respond to emergency calls and notify appropriate parties to address immediate safety and/or security issues.

* Receive deliveries and disseminate materials and information to the appropriate parties.

Communication

* Establish and maintain a professional relationship and open communication with parents, students, colleagues, and community members.

Other

* Maintain confidentiality.

* Develop and maintain systems for retrieval of information in support of all programs; compile, maintain, file, and secure all physical and computerized reports, records, and other required documents.

* Pursue Professional Development activities; ensure that Professional Development activities are aligned with District goals and initiatives.

* Comply with all policies, operating procedures, legal requirements, and verbal and written directives.

* Comply with the Professional Code of Ethics and Standard Practices for Texas Educators.

* Follow District safety protocols and emergency procedures.

* Perform other related duties as assigned.

QUALIFICATIONS:

Education/Certification:

* High School Diploma or equivalent

* Associate Degree (preferred)

Experience:

* Three (3) years of clerical/secretarial experience (or related experience) in an office setting

* Experience in educational environment (preferred)

SPECIAL KNOWLEGDGE/SKILLS/ABILITIES:

* Ability to operate multi-line phone system

* Effective public relations, organization, communication, and interpersonal skills

* Ability to speak, read, and understand English

* Ability to read and comprehend instructions

* Ability to effectively present information in one-on-one situations

* Proficient in keyboarding and file maintenance

* Proficient in Microsoft Word and Excel

SUPERVISORY RESPONSIBILITES:

* None

MENTAL/PHYSICAL DEMANDS AND ENVIRONMENTAL FACTORS:

Tools/Equipment Used:

* Standard office equipment including personal computer and peripherals

Posture:

* Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting

Motion:

* Repetitive hand motions, frequent keyboarding and use of mouse; occasional reaching

Lifting:

* Occasional light lifting and carrying (less than 15 pounds)

Environment:

* Reception desk in the administrative/central office

* Work to be completed on-site from assigned school or building

* Regular exposure to noise and computer monitors

* No remote work

Mental Demands:

* Work with frequent interruptions; maintain emotional control under stress work; prolonged or irregular hours