Automotive Service Advisor

Automotive Service Advisor positions are ideal for individuals passionate about delivering outstanding customer service in the automotive industry. As an Automotive Service Advisor, you play a pivotal role bridging the gap between customers and the service team, ensuring every guest receives expert guidance and a transparent, high-quality experience from appointment scheduling to vehicle delivery. This full-time role is designed for those who thrive in a fast-paced, results-driven environment and are motivated by both personal achievement and customer satisfaction.

In this Automotive Service Advisor position, you'll interact directly with customers to understand their automotive needs, clearly explain recommended services and repairs, and help customers make informed decisions. Your consultative approach will enable you to convert opportunities into sales while building trust and fostering long-term relationships. You'll coordinate across the shop, working closely with technicians and leadership to keep workflow efficient and ensure commitments are met, all while managing multiple repair orders simultaneously.

Utilizing technology and strong organizational skills, you'll help deliver a seamless, transparent customer experience that sets the standard in the auto care industry.

The Automotive Service Advisor position also offers clear advancement opportunities based on performance, leadership, and readiness for added responsibility. Career paths can include progression to Assistant General Manager, General Manager, Senior General Manager, and District Manager roles, providing a strong foundation for long-term professional growth.

The Automotive Service Advisor is responsible for managing the customer relationship throughout the service process, driving sales of recommended services, and ensuring the highest level of customer satisfaction. This role combines dynamic sales skills, automotive knowledge, and a commitment to delivering transparent, quality service in a high-volume environment. Automotive Service Advisors are essential to building customer loyalty and supporting business growth.

• Build lasting relationships by understanding customer needs, setting clear expectations, and delivering a consistently high-quality service experience throughout the appointment and repair process.
• Meet or exceed individual sales and revenue goals by identifying service opportunities, communicating value, and confidently converting recommendations into approved work orders.
• Apply consultative selling techniques to uncover needs, explain technician findings, address objections, and close sales.
• Manage the customer journey from appointment scheduling to vehicle delivery, ensuring timely updates, clear communication, and smooth handoffs.
• Coordinate with technicians and shop leadership to maintain workflow efficiency, communicate repair needs accurately, and deliver on customer commitments.
• Handle multiple customers and active repair orders simultaneously, maintaining accuracy and thorough communication in a high-volume environment.
• Leverage customer and shop management technology to stay organized and provide a seamless service experience.
• Monitor and assess individual performance metrics, quickly identifying gaps and adjusting strategies to maximize results.
• Demonstrate strong follow-through and accountability, earning trust from customers, technicians, and leadership alike.

• Competitive base salary with the opportunity for uncapped commission based on sales performance.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays to support…