Client Support Associate

Position: Client Support Associate- FT

4 weeks ago Be among the first 25 applicants

This range is provided by All Points North. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $20.00/hr

Full-Time Client Support Associate

All Points North is hiring a Full-Time Client Support Associate

Shift: 3:00 PM – 11:00 PM | Weekends Required

Join our dedicated team and play a key role in delivering exceptional client care and support during evening and weekend hours. We're seeking a compassionate, detail-oriented individual who thrives in a client-facing environment and is committed to supporting our mission of whole-person wellness.

Broad Statement Of Responsibilities

The Client Support Associate is involved in the day-to-day operations of the client milieu. The CSA collaborates extensively with clinicians, nursing staff, hospitality, case management, and other patient caregivers and staff to ensure delivery of quality care and coordination of services. They work closely with clinical and hospitality leadership to coordinate systems related to measuring attendance, reporting program outcomes, milieu activities and client satisfaction.

The CSA works closely with the Clinical Team and Hospitality Department on special projects as assigned.

Qualifications

• Able to stand for 8+ hours
• Able to squat, bend, kneel, and lift 50 lbs
• Able to work with all departments at All Points North
• Extensive knowledge of KIPU EMR
• Time-management skills
• Capable of making good decisions
• Ability to handle pressure well
• Ability to deal with uncertainty
• Valid Drivers License

Education

Required:

High School Diploma / GED. Preferred:
Associates in Social or Human Services

Experience

2+ years of experience working in clinical or hospitality settings with direct guest/client care, experience in clinical documentation systems.

Special Skills & Knowledge

Candidates should have the following skills and attributes: must be able to work and communicate well with people; be adaptable and accept changes quickly and easily; be willing to address conflict appropriately. Basic computer skills are required with Microsoft Office Suite and KIPU, web-based products knowledge a bonus.

Physical Requirements

• Routine mobility to include standing, stooping, bending, lifting, walking and running.
• Regularly required to sit and work at a phone/computer workstation.
• Ability to lift up to 50 lbs.

Materials & Equipment

Office equipment, computer, copy machine, iPad and company computer programs.

Essential Requirements

• High moral and ethical values
• Willingness to be open to learning and growing
• Exceptional communication skills
• Basic understanding of medical and clinical terminology
• Excellent organizational skills in order to ensure all patient needs are being met
• Ability to interact with a wide range of individuals each day
• Must possess a valid driver’s license, appropriate references
• Appropriate interpersonal/personal boundaries
• Maturity of judgment and behavior
• Ability to remain flexible to accommodate changes in work schedule

Position Duties and Responsibilities

• Completes and distributes the daily census and coordinates ongoing improvement of the census and related projects
• Produce timely and accurate information to communicate with other department heads regarding guest and departmental needs
• Works closely with the case management team to ensure coordination of case management tasks including admissions and discharge
• Review and aggregate patient outcome and satisfaction data
• Setting up KIPU accounts and managing access levels in KIPU
• Ensure all EHR are in KIPU and have been signed
• Develop and implement clinic policies and protocols
• Use computer software to admit and discharge patients, coordinate follow-up appointments and refer patients to specialists as needed
• Works to create efficient systems and workflows within the clinic
• Engages in ongoing tasks to develop policies and enhance processes and procedures, including ongoing performance improvement for clinical tasks
• Collaborates extensively between departments to coordinate the completion of assigned performance improvement tasks
• Works closely with leadership tasks on specialty projects as assigned
• Successfully plans and facilitates psycho educational groups
• Attends, scribes and enters notes in KIPU for clinically facilitated process, trauma, and experiential groups
• Client Transportation/facility transportation as needed

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Mental Health Care

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