Shift supervisor, Restaurant​/Food Service

Impacting lives with EXCELLENCE in Chicken & Service.

At Chick-fil-A Keller and Chick-fil-A N. Tarrant Pkwy, we believe leadership is a calling — not just a role. Our Team Leaders set the tone for every shift, invest in every person on their team, and hold the standard for excellence whether they're running the kitchen or leading the front of house. If you're someone who shows up with purpose, makes things great, and is always growing, we want to meet you.

Team Leaders may be placed in a
Kitchen (BOH)or
Hospitality (FOH)role based on experience, strengths, and the needs of the restaurant.

Regardless of your placement, every Team Leader owns the culture and results of their shift. Shared responsibilities include:

• Upholding and modeling the Mission, Vision, and Values of Chick-fil-A Keller and N. Tarrant Pkwy every shift
• Coaching, training, and investing in team members through consistent feedback and recognition
• Completing Safe Daily Checklists, ERQA, Temp Checks, and VSBL Checklists daily
• Holding the team accountable to policies, standards, and guest experience expectations
• Ensuring smooth shift transitions by setting the next team up for success
• Addressing guest concerns using the HEARD model and escalating when necessary
• Using a LEAN mindset to identify and reduce waste across all areas of the restaurant
• Tracking daily goals and results each shift

Kitchen Team Leaders
also:

• Lead all kitchen stations — fries, breading, assembly, boards, and food prep — with precision and pace
• Manage chicken flow through proper rotation, thawing, and fileting
• Oversee catering and delivery food prep to ensure accuracy and on-time delivery
• Ensure deep cleaning, boil outs, and equipment maintenance are completed consistently
• Train and execute AHA systems performance and update the scorecard each shift
• Partner with the prep team on accurate recipes, weights, measures, and forecasting
• Record all waste and donations; ensure nothing is disposed of without documentation

Hospitality Team Leaders
also:

• Lead by example in every guest interaction — modeling warmth, accuracy, and genuine care
• Verify every order for accuracy before it reaches a guest
• Manage catering orders and incoming calls to deliver on time, every time
• Respond to team member call-ins and manage illness protocols
• Oversee till accountability and hold the team responsible for accuracy
• Ensure each sales channel is appropriately staffed for the demands of the shift
• Maintain cleanliness and functionality of IPOS equipment and uniforms
• Ensure outdoor team member safety with appropriate protocols (vests, cones, etc.)

Great leadership starts with great character. We look for Team Leaders who embody these qualities:

We Show Up

• Integrity & Loyalty
  — You can be counted on. You're aligned with the mission, punctual, and dependable in every circumstance.
• Self-Control
  — You stay composed under pressure and lead with sound judgment, especially when it's busy and the stakes are high.
• Grit
  — You set goals, pursue them with determination, and don't quit when it gets hard.

We Make It Great

• Industriousness
  — You bring energy and motivation to engage your team and drive excellence in every guest experience.
• Alertness
  — You read the shift. You notice what's working, what's slipping, and you move quickly to adjust.
• Skill
  — You know the fundamentals and use that expertise to mentor and develop others.
• Initiative
  — You don't wait for problems to escalating. You see them, own them, and solve them.

We Grow

• Relationships
  — You treat every team member, vendor, and guest with genuine care, dignity, and respect.
• Cooperation
  — You value others' contributions and prioritize team success over personal recognition.
• Enthusiasm
  — Your energy is…