Guest Experience Representative Winter
Seasonal
Why join CMH?We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general.
CMH is where mountain magic happens!
- Safety as a cornerstone.
- Share our passion - every day.
- Always act with integrity
. - We work as a team
. - Aim for best
. - Balance our social, fiscal, and environmental responsibilities.
- The opportunity to build lifelong friendships with staff and guests from around the world.
- Working for a company that stands behind its mission, vision, and values.
- An inclusive and rewarding company culture where employees are valued and supported.
- Explore and work at a world-class mountain destination.
- Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
- Work with hospitality professionals that take pride in providing a high-end guest experience.
- An opportunity to grow and learn in a work environment that promotes feedback and development.
- Discounts with brand partners and on CMH merchandise.
- Opportunities to heli-hike and heli-ski, as available.
CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.
Position Title:Guest Experience Representative, Kelowna
Company Name:CMH Heli-Skiing & Summer Adventures
Reports To:Manager, Guest Logistics
Location of Work:Kelowna, BC
Job Status:Part Time, Seasonal from late-November to late-April
FLSA Status:Non-Exempt
Number of Positions:4
Direct Reports:0
Date of Last Review:August 2026
DesiredStart Date:
November 2026
Position OverviewThe Guest Experience Representative supports all logistics related to the transportation of guests between key meeting points and CMH staging areas. This role requires a keen eye for operational details, and an ability to problem-solve and adapt to unforeseen circumstances. This role is positioned in multiple locations to support the guest transportation programs in Calgary, Kelowna, and Revelstoke..
The Person al Driver is a seasonal/part-time position. The CMH winter season runs from late November to end of April. This position calls for schedule flexibility throughout the operating season.
Essential Duties and Responsibilities- Coordinate all exchanges and transfers to and from CMH staging areas and key meeting points.
- Perform administrative tasks pertaining to guest transfers and exchange day operations.
- Monitor and process guest and lodge communications related to transportation.
- Coordinate the on-coach food and beverage program.
- Act as a point-person for seasonal Coach Host staff accompanying guests on the coach.
- Follow-up on guest inquiries with a solution-focused mindset.
- Problem-solve logistical changes and impacts from road closures and delays.
- Create exceptional guest moments as the first and last point of contact for the CMH experience.
- Post‑secondary education related to transportation and logistics, preferred.
- Practical, hands‑on experience with logistics coordination.
- Experience with data entry, and a strong knowledge of Microsoft Excel, Outlook, and Word.
- Experience with high‑end customer service.
All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective…
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